Job description This is a full-time on-site role for a General Manager at Lchang Nang Retreat located in Nubra Valley Ladakh .The General Manager will be responsible for overseeing all aspects of the retreat including Managing/training staff Creating and implementing SOPs across departments Regular staff meetings to review set targets Ensuring guest satisfaction Overseeing finances Online reputation management Maintaining the property Marketing the retreat to potential guests and partners. Local Liasoning for curating local experiences & maintaining relationships. Qualifications Leadership and Management skills Excellent communication and interpersonal skills Strong financial management and budgeting skills Experience in the hospitality industry Vendor management skills Online reputation management Marketing and Sales skills Excellent organizational skills and attention to detail Ability to work under pressure and handle multiple tasks simultaneously Excellent problem solving and decision-making skills Bachelors degree in Hospitality Management, Business Administration, or related field Experience living and working in remote locations is a plus

Job description This is a full-time on-site role for an Assistant Experience Manager at Lchang Nang Retreat located in Nubra. This role requires someone with great interest in exploring cultures, people and nature. A person who is curious and innovative in creating bespoke experiences /products. The Assistant Experience Manager will be responsible for ensuring a seamless and exceptional guest experience from arrival to departure and for curating & selling Signature Experiences at the property. The Assistant Experience Manager will oversee all aspects of customer service and Signature experience, manage the Experiences on-site and take inventory, and communicate effectively with staff and guests. Qualifications Sales & Marketing: ability to sell and market the Signature Experiences to the potential guests. Analytical Skills: ability to analyze customer data and performance metrics to identify opportunities for improvement Communication: ability to communicate effectively with guests and staff, including the ability to speak multiple languages Customer Service: ability to deliver exceptional customer service & handle customer grievances. Customer Experience: ability to design and deliver exceptional guest experiences throughout their stay Project Management: ability to manage multiple projects simultaneously and prioritize tasks accordingly Attention to detail: ability to ensure that all guest accommodations, Signature Experiences, and meals are perfectly organized and delivered flawlessly Bachelors degree in Hospitality Management, Business Administration, or a creative field 2+ years of experience in the hospitality industry with a focus on customer service and customer experience Experience living or working in Ladakh is a plus.