3 - 8 years
5 - 10 Lacs
Posted:10 hours ago|
Platform:
Work from Office
Full Time
Advisory
Industry/Sector
Not Applicable
Specialism
Microsoft
Management Level
Associate
Summary
Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.
Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .
We are looking for a skilled CRM Technical Consultant to design, develop, and implement CRM solutions that align with business goals. The ideal candidate will have handson experience with CRM platforms, strong programming skills, and the ability to translate business requirements into scalable technical solutions.
Responsibilities
Customize and configure CRM systems (e.g., Salesforce, Microsoft Dynamics, Zoho) to meet business needs.
Develop custom modules, workflows, plugins, and integrations using APIs and SDKs.
Collaborate with functional consultants and business stakeholders to gather and analyze requirements.
Perform data migration, cleansing, and integration with thirdparty systems.
Troubleshoot and resolve technical issues related to CRM performance, data integrity, and user access.
Participate in code reviews, testing, and deployment processes.
Maintain documentation for technical designs, configurations, and customizations.
Required Skills Qualifications
Bachelors degree in Computer Science, Information Technology, or related field.
3+ years of experience in CRM development and customization.
Proficiency in one or more CRM platforms (e.g., Salesforce Apex/Lightning, Dynamics 365, Zoho Deluge).
Strong knowledge of REST/SOAP APIs, JavaScript, HTML, CSS, and SQL.
Experience with data migration tools and ETL processes.
Familiarity with Agile/Scrum methodologies.
Excellent problemsolving and communication skills.
Mandatory skill sets
CRM Technical Consultant
Preferred skill sets
CRM development and customization
Years of experience required
4 to 6 Years
Education Qualification
BE/B.Tech
Education
Degrees/Field of Study required Bachelor of Engineering, Bachelor of Technology
Degrees/Field of Study preferred
Certifications (if blank, certifications not specified)
Required Skills
Dynamics 365 Fice
Optional Skills
Accepting Feedback, Active Listening, Business Process Analysis, Communication, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration, Microsoft Dynamics Customer Relationship Management (CRM) Integration, Microsoft Power Apps, Operational Efficiency, Optimism, Teamwork, User Training, Well Being
Travel Requirements
Not Specified
Available for Work Visa Sponsorship
No
Government Clearance Required
No
Job Posting End Date
PwC Service Delivery Center
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