Associate

Required Experience & Skills:

• Fresher
• Low complexity clerical processing
• Basic process knowledge
• Basic technical skills proficiency
• Ability to meet agreed quality standards within tight deadlines.
• Non/very low client engagement
• Ability to follow instructions / scripts / process-flows.
• Excellent understanding of Insurance Industry for experienced colleagues
• Proficient in MS-Office (preferably Excel)
• Project management
• Quality management
• Results driven.
• Foster teamwork
• Giving feedback

Roles and Responsibilities:

• Maintains quality service by enforcing quality standards, analyzing, and resolving client's problems, and recommending system improvements.
• Defines objectives, identifies, and evaluates trends and options, chooses a course of action, and evaluates outcomes.
• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
• Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
• Adhere compliance and generate control reports.
• Generate statutory reporting per country requirement.
• Audit Management - Active participation in internal/external audits
• Escalation management
• Generating scheduled/ ad-hoc reports

Trainable Skills:

• Neutral Voice and Accent and call management
• UK Saving and Retirement Industry Skills
• Process Knowledge

Languages:

• English (R/W/S) with C1 Language Proficiency Level

Work Condition

• Flexibility to work in 24*5 shift environment (12 AM to 12PM WO - Saturday, Sunday)
• Flexibility to occasionally extend work hours to meet business needs.
• Flexibility to move across client teams.