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Associate Vice President Distribution Operations

Associate Vice President Distribution Operations

Hsbc

6 - 10 years

25 - 30 Lacs

Mumbai

Posted:1 week ago| Platform:

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Skills Required

Analytical skills operational support Wealth management Compliance Banking Associate Vice President Customer service Asset management CRM Recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our
customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance

If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

To provide support to the First Level leadership teams as well as all frontline staff of iWPB Distribution and drive appropriate use of process consulting framework, tools and governance while maximizing use of known best implementable solutions. Lead and guide the team leaders in implementation and execution of the laid down operational processes and ensure seamless execution & delivery. Champion End-to-end delivery of proposed iWPB Operational/Streamlining initiatives and other projects from time to time as directed by the region or Group. Be instrumental in including re-design, re-engineering and on-going improvement and deployment to ensure standardized and efficient processes.

The jobholder needs to drive initiatives for improvement in operational process and aid branches to enhance customer service standards. This also includes managing, collating and preparing timely submissions (external and internal stakeholders) ensuring First Time Right.

Additionally also manage actions emanating from various audits (FLOD/SLOD/TLOD/External) First Line of Defense, Second Line of Defense and Third Line of Defense, RBI/STAT/Concurrent Audit etc

The jobholder will handle key and critical actions for operational processes and ensure compliance with regulations & policies

Principal Responsibilities

To develop and implement operational and service processes to maximize network productivity in line with the group direction
Ensure implementation of group strategy to maintain regional synergy
Coordinating training requirements PAN India and drive business led training approach
A good & thorough understanding of HSBC processes & knowledge of products and services offered by iWPB
Drive implementation actions emanating out of key projects across branches
Managing Internal Stakeholders- All iWPB teams & Branch staff
External Vendors and Regulators
Anticipating customer needs and working with sales team to respond appropriately
Supporting frontline to ensure minimum customer complaints
Developmental & coaching intervention for the branch staff
Working with frontline staff and other business partners to coordinate initiatives for the frontline
Manage, develop and coach all branch staff for operational requirements
Participate in various projects as a member of Project Working Group (PWG) along with other stakeholders
Display high standards around HSBC values and behavior
Support the recruitment of new members into the team, based on Bank standard process
Ensure Operational Effectiveness & Controls
Assist Distribution team in driving initiatives which require operational support
Conduct trainings vide calls for implementation of coaching framework
Maintain DIB. Conduct Timely Annual Review of the DIBs responsible and assigned

Requirements

Minimum Requirements of the role will be University Graduate (BA/BSc or BCom)
Proven ability in productivity enhancement
Proven adherence to controls and compliance with no significant breaches
Expertise in bank s systems and processes
Experience in customer relationship management
Sound problem solving skills
Knowledge of bank and operating platforms. Industry and sector knowledge.
Knowledge of service techniques and models
Excellent interpersonal & communication skills. Planning and organising skills
Analytical skills & Problem-solving skills

Useful Link

Link to Careers Site: Click HERE

You ll achieve more at HSBC.

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Associate Vice President Distribution Operations