Associate Trainee - Sales and Services

As a Sales and Customer Support Executive at Malabar Gold and Diamonds, your role involves greeting and receiving customers warmly, engaging with them to understand their requirements, and showcasing products to influence their buying decisions. You will need to learn and understand sales procedures, acquire product knowledge, and strictly follow the company's code of conduct. Observing and emulating sales representatives" processes will help you meet set targets and assist in achieving category-wise sales targets for your allocated section. Your key responsibilities will include assisting sales executives and managers for continuous improvement, handling sales returns or repair work, preparing estimates for products selected, and learning billing procedures. You will also be required to assist in stock counting and tallying, maintain the quality and freshness of product displays, learn marketing techniques, and support in event management and product exhibitions. Furthermore, you will need to ensure on-the-job training in various sections, maintain integrity and honesty, escalate customer queries and complaints to superiors, adhere to standard operating procedures, and actively seek self-development opportunities. People development is essential, and you will be responsible for identifying training needs, completing mandatory training programs/certifications, and following staff grooming standards. In summary, your role as a Sales and Customer Support Executive at Malabar Gold and Diamonds is crucial for providing excellent customer service, achieving sales targets, and contributing to the overall success of the store.,