Associate: Student Coach

Work Type:

Company Description

About the Role:

Student Success Coach (Full Time)

Key Responsibilities:

1. Call Handling & Outreach

• Conduct 250–300 minutes of daily calls using tools like Ozonetel and Calendly.
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• Promptly engage with students for check-ins, follow-ups, and session bookings.

2. Student Engagement & Onboarding

• Conduct onboarding or introductory sessions for new students.
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• Guide students through platform features including recordings, assignments, and PPTs.
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• Set clear expectations on learning objectives and outcomes.

3. Performance Monitoring & Follow-ups

• Carry out weekly follow-up calls to assess student progress and well-being.
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• Identify academic, emotional, or logistical performance gaps.

• Engage with students to help them achieve success in freelancing.
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• Design and implement tailored improvement plans to support student goals.

4. Motivation & Mindset Coaching

• Address concerns related to motivation, confidence, and time management.
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• Celebrate student milestones and reinforce progress.
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• Conduct time audits and coach students on improving productivity.

5. Retention & Conflict Management

• Implement early intervention strategies to reduce dropouts and refunds.
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• Offer alternative learning pathways and comeback strategies.
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• Handle student concerns and conflicts with empathy and problem-solving.

6. Internal Communication & Reporting

• Share insights and updates regularly with reporting managers and academic teams.
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• Collaborate with internal stakeholders (support, academic, freelance teams) to resolve escalations.
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• Maintain documentation and ensure seamless communication across teams.

Requirements:

• Bachelor’s degree in Psychology, English, or related field.
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• 3 plus years of experience in student-facing roles, counseling, or educational support.
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• Excellent communication and interpersonal skills.
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• Strong problem-solving ability and a student-first mindset.
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• Comfortable working with learning platforms, and calling software.
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• Empathetic listener with a knack for motivating and guiding learners.

Preferred Qualifications:

• Prior experience of academic counseling.
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• Exposure to behavioral coaching, NLP, or time management techniques will be a plus.
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• Fluency in English and one or more Indian regional languages.

What You’ll Gain:

• Opportunity to shape learner journeys and impact lives positively.
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• Fast-paced, collaborative work environment with growth opportunities.
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• Training and development in academic coaching and communication strategies.