Associate / Sr. Associate – Operation

Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

Responsibilities

Initiation of Checks: Accurately initiate the verification process within our system, ensuring all necessary information is correctly reviewed and validated. This is the

critical first step in the entire verification lifecycle.

● Communication & Coordination: Effectively communicate with various external

stakeholders such as, issuing authorities (government agencies, educational

institutions, previous employers, etc.) and vendors located across different regions to

request and obtain necessary verification information. Coordinate and communicate

with internal stakeholders such as, applicant assist team, insufficiency support,

immediate supervisors, client delivery managers etc. This requires clear and

concise communication, both written and verbal.

● Quality Assurance: Conduct thorough review of submitted documents to ensure

accurate processing and raise flags when documents are incomplete, unclear, tempered in any ways to the applicant. This ensures the accuracy and integrity of our

reports.

● Research & Analysis: Conduct detailed secondary research and analysis on issuing

authorities and verification processes to stay up-to-date on requirements and best

practices. This includes understanding the nuances of different verification sources

and their processes.

● Process Improvement: Identify opportunities to improve the efficiency and

effectiveness of the background verification process.

Qualifications & work experience:

Education: Graduate/3YearsDiplomaHolder

● Experience: 1+ year of experience.

● Essential Skills:

○ Excellent Written & Spoken English: Must be able to communicate clearly

and professionally, both verbally and in writing. Emphasis on writing short, clear, and error-free messages and sentences. ○ Detail Orientation: A strong ability to focus on details and identify even minor

discrepancies or errors. A true "eye for detail" is essential. ○ Analytical Skills: Ability to analyze information from various sources and

synthesize it into a coherent report. ○ Communication Skills: Ability to communicate effectively with a variety of

stakeholders, including issuing authorities, vendors, and clients. ○ Computer Proficiency: Must be comfortable with using computers and work

on multiple screens, using internal tools. ○ Adaptability: Ability to work in a fast-paced environment and adapt to

changing priorities. ○ Open to Calling Profile: Comfortable making outbound calls to

verification sources.