Associate/ Senior Associate - Customer Success (Noida)

Basic Functions/ Job Responsibility

Relationship Management

• Develop and maintain trusted relationships with key industry partners and major accounts.
• Understand partner objectives and align them with Nasscom FutureSkills Prime goals.
• Expand existing partnerships by proposing value-driven solutions.
• Develop strategic alliances and own relationships with various stakeholders in the states allocated:
• Government State and/or Central
• Educational Institutes Universities/Colleges/Polytechnics
  

Ensure Achievement Of Targets In Geographies Assigned

• Academia, including OEM course and with credit equivalence.
• ePBL Experiential Project Based Learning
• And other fee-based avenues.
  

Create proposals, concept notes, decks, documentation templates etc. for external and internal stakeholders towards achieving program milestones.

Data Management & Reporting

• Maintain accurate data on partner engagement, learner enrolments, course consumption, and completions.
• Generate and share periodic reports, dashboards, and performance metrics with internal and external stakeholders.
  

Knowledge, Skills, Qualifications, Experience

• Up to 3 years of experience working in Business Development, Account Management.
• Proven ability in stakeholder engagement, partnership management, and relationship-building.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical, data management, and reporting capabilities.
• Strategic thinking with effective problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Fluency in English is essential, additional regional language proficiency a plus.
• Graduate from a premier institute/ B.Tech in computer science preferred.
  

Locations

• Noida