Associate Project Manager – OCE Support

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Key Responsibilities

1. Configuration & Customization

• Oversee minor configuration updates within OCE modules (custom objects, fields, LOVs, ratings).

• Evaluate and manage minor customization requests within existing modules (excluding managed package changes).

2. Routine Administration & Data Management

• Supervise survey creation, territory/division creation & renames, and sample limit adjustments.

• Ensure timely execution of manual bulk data loads, custom/joined report generation, and resolution of DST error records.

3. Release Management

• Plan and manage release cycles for IQVIA-developed features and scheduled OCE updates.

• Coordinate regression testing, deployment readiness, and post-release validation with internal and vendor teams.

4. Incident & Problem Management

• Lead resolution of escalated issues from L1; ensure SLA compliance and root cause analysis.

• Maintain knowledge base and implement preventive measures for recurring issues.

5. Team & Stakeholder Management

• Manage and mentor a team of L2 engineers deployed via vendor contracts.

• Act as the primary escalation point for business and IT stakeholders; provide regular status updates and reports.

• Collaborate with vendor teams to ensure effective delivery and support.

Required Skills & Experience

• Strong understanding of Salesforce CRM and IQVIA OCE modules.

• Hands-on experience with configuration, data management, and release processes.

• Familiarity with ITIL processes (Incident, Problem, Change Management).

• Excellent communication and stakeholder management skills.

• Experience managing support teams and vendor coordination.

Preferred Qualifications

• Salesforce Administrator certification (ADM-201 or higher).

• ITIL Foundation certification.

• Exposure to pharmaceutical or life sciences domain.

• Experience with MuleSoft, Snowflake, or similar integration/data platforms.

• Knowledge of compliance frameworks (GxP, 21 CFR Part 11).