Associate Program Manager

About Grexa

first Marketing AI Platform

Testbook to $30M ARR with 1,000+ employees

Key Responsibilities

• Create and implement processes to

  deeply understand the client's business

  as well as to onboard them such that they integrate Grexa into their daily operations confidently.
• Continuously monitor

  client engagement metrics

  to identify opportunities for optimization, proactively intervening to enhance platform adoption and satisfaction.
• Act as the

  strategic bridge between clients and internal teams

  , ensuring seamless resolution of operational needs while driving continuous improvement.
• Champion the voice of the client by collecting rich feedback and delivering it as

  actionable insights

  to influence product development and service innovation.
• Strategically identify

  growth opportunities

  among clients, advising clients on how to unlock more value through advanced features and tailored solutions.

• Own the client journey end-to-end

  such that Grexa's renewal and revenue expansion objectives are met.

Requirements

• 1 year to 2.5 years

  of work experience in Program Management, Operations, or Growth roles etc
• Experience in

  designing and scaling operational processes

• Strong

  problem-solving skills

  with a focus on execution and delivering results

• Proactive, detail-oriented, and outcomes-driven

  — someone who can solve on-ground problems in real time
• Excellent

  stakeholder management and communication skills

• Proficiency in basic tech tools like

  CRM systems, Excel, WhatsApp APIs, marketing tools

  , etc.

Why Join Us

• A

  high-growth environment

  with real ownership from day one — this is not just a role, it's a

  launchpad for your career

• Work

  directly with founders

  and cross-functional teams on impactful client journeys and product feedback loops

• Energy and agility of a startup

  with structured processes that support long-term growth
• Tools, support, and

  mentorship

  to fast-track your learning curve
• Access to

  cutting-edge AI-driven solutions

  and automation technology
• Opportunity to be part of a mission that's

  transforming how businesses scale

  and serve their clients