Associate Manager (Sales Operations)

Position Overview:

We are seeking a motivated and experienced Sales Coach to join our dynamic team. The ideal candidate will focus on identifying and developing upsell and cross-sell opportunities within our inbound care operations. You will manage sales campaigns, create incentive programs based on sales attainment, and oversee the governance of sales performance and compliance.

Key Responsibilities:

• Upsell and Cross-Sell Strategy:

• Analyze customer interactions to identify potential upsell and cross-sell opportunities.
• Develop and implement strategies to enhance sales performance within the inbound care team.

• Sales Campaign Management:

• Design, launch, and manage targeted sales campaigns to drive revenue growth.
• Monitor campaign effectiveness and provide recommendations for improvement.

• Incentive Program Development:

• Create and manage incentive programs that motivate team members to achieve and exceed sales targets.
• Regularly evaluate the effectiveness of incentive programs and make adjustments as needed.

• Performance Governance:

• Monitor and assess sales performance metrics to ensure compliance with company standards and goals.
• Provide regular reports on sales performance, identifying trends and areas for improvement.

• Training and Development:

• Conduct regular training sessions and workshops to enhance the sales skills of team members.
• Provide ongoing coaching and feedback to support individual and team performance.

• Collaboration and Communication:

• Work closely with management to align sales strategies with overall business objectives.
• Foster a collaborative environment that encourages knowledge sharing and best practices among team members.

Qualifications:

• Proven experience in a sales coaching or management role, preferably within a contact center environment.
• Strong understanding of upsell and cross-sell strategies in a customer care context.
• Excellent communication and interpersonal skills, with the ability to motivate and inspire others.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Experience in campaign management and incentive program development.
• Proficient in CRM software and sales performance management tools.