Posted:2 days ago|
Platform:
Work from Office
Full Time
Exotel is one of Asias largest customer communication platforms. We are on a mission to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and connected over 320 million people. We work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. We also power customer communication for some of the top banks in the country. Join us on this journey to make a difference in how companies look at customer communication. Read our growth story here .
Position Overview:
We are seeking a proactive and results-oriented Legal Executive with a robust background in delivering comprehensive legal support and assistance. The ideal candidate will possess exceptional skills in analyzing intricate legal issues, drafting precise legal documents, and ensuring full compliance with relevant laws and regulations. With a strong ability to communicate effectively, this individual will collaborate seamlessly with legal professionals, stakeholders, and internal teams to drive organizational success.
CPaaS (programmable communication infrastructure)
CCaaS (customer engagement + orchestration)
Conversational AI (next-gen automation and intelligence)
Most companies have one piece.
Exotel has all three tightly integrated.
This creates a once-in-a-decade opportunity to reimagine how businesses communicate. As a Legal Associate here, you re not joining a routine contracting team. You ll be reviewing and negotiating agreements that sit right at the frontier of AI-led disruption where legal frameworks are still evolving, and your work helps shape the company s long-term competitive edge.
You ll work across all product lines, all customer segments, all geographies, and you ll help design the legal systems, playbooks, and automation workflows that will support our journey toward public-company scale.
If you re someone who s curious, enjoys learning fast, and wants to be part of a transformation rather than a maintenance function this role is built for you
CPaaS
CCaaS
Conversational AI
Large-scale enterprise deployments
AI-led voice and text automation
API-based communication products
Banks
NBFCs
Fintechs
Digital-first unicorns
Global brands
Large enterprises=
Contract playbooks
CLM and workflow automation
AI-assisted contracting tooling
Information security-aligned templates
Scalable, audit-ready contracting practices
Independently review, redline, negotiate, and close:
MSAs
SaaS agreements
CPaaS/Telephony agreements
AI/ML service terms
DPAs
SLAs & SOWs
Partner/Reseller contracts
Identify risks in data privacy, telecom compliance, AI commitments, IP ownership, information security, cloud, liability, warranties, and SLAs.
Develop practical, business-friendly alternatives not just redlines.
Work closely with Sales, Product, Customer Success, Finance, Information Security, and Engineering.
Engage confidently with enterprise procurement/legal teams.
Bring clarity to business teams through simple, structured explanations of risk.
Telephony infrastructure and routing
AI-driven voice and text automation
CPaaS APIs and integrations
Conversational AI capabilities
SLA depth: uptime, latency, redundancy, failover, credits
Data retention, privacy, logging, compliance
Information security frameworks and controls
Help develop contract playbooks and fallback standards.
Support CLM implementation (Volody + internal tooling).
Use AI tools for contract comparison, deviation detection, and workflow acceleration.
Improve contracting turnaround time and internal predictability.
Ensure compliance with privacy, telecom, AI-related, and information security frameworks.
Keep templates updated to match regulatory and product changes.
Maintain documentation for future audit readiness.
5-7 years in commercial contracting for tech/SaaS/platform businesses.
Strong experience negotiating enterprise-level agreements.
Comfort with fast-moving environments and multi-team alignment.
Ability to deeply understand product and technical nuances.
Strong drafting and redlining
Clear communication
Structured thinking
Curiosity + learning mindset
Ability to prioritize under pressure
Business-friendly attitude
Information security awareness
Experience in CPaaS / Telecom / AI contracting
Knowledge of privacy or AI regulations
Exposure to contracting automation or CLM tools
LLB (mandatory)
Certifications in technology law, privacy, telecom, or AI are a bonus
Work at the intersection of AI, cloud, telephony, and enterprise communication a rare frontier.
Handle a wide variety of products, customers, and geographies.
Shape our legal transformation program and influence how modern legal teams operate.
Contribute directly to systems that will support Exotel s scale and future listing.
Be part of a team that values clarity, learning, speed, and business partnership.
Exotel
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