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Air India
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Associate Manager-Culinary Control - South & West

Job Inactive: This job listing is currently inactive as we found similar jobs.

Associate Manager-Culinary Control - South & West

Air India

3 - 7 years

8 - 12 Lacs

Mumbai

Posted:3 hours ago| Platform:

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Skills Required

Service level Team management Manager Quality Assurance Aviation Development Manager Hotel management Manager Quality Control Catering Operations Analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Organization Context

Position Title:

Associate Manager -Culinary Development

Job Code:

TBD

Grade:

TBD

Function:

Location:

TBD

Reports To:

Manager - Culinary Development

Role Level:

CXO-5

Job Purpose

Menu Development is a strategic role responsible for crafting innovative, high-quality menus for in-flight and lounge dining experiences. This role involves curating diverse culinary offerings aligned with customer demographics, dietary needs, and industry trends to deliver a world-class gastronomic experience. The position ensures seamless implementation of these menus across global F&B suppliers, maintains consistency in quality, and leverages passenger feedback to refine services continuously.

Key Accountabilities

Menu Innovation and Development

Design and implement innovative, seasonal, and route-specific menus aligned with brand and customer expectations.
Collaborate with chefs and culinary experts to trial and finalize new menu items.
Conduct market and trend analysis to integrate global and regional culinary influences.
Maintain a dynamic menu library categorized by sector, cabin class, and season
Collaborate with marketing and branding teams to ensure visual and thematic consistency of menus.

Supplier( F&B Service provider) Coordination and Training

Introduce approved menus to global F&B service providers and ensure alignment with Air India s standards.
Train chefs and staff from F&B service providers on preparation, portion control, and presentation.
Develop comprehensive recipes, plating guidelines, and menu grids for seamless execution.
Coordinate with suppliers for ingredient sourcing, sample evaluation, and feasibility analysis.
Facilitate pre-launch sampling sessions and pilot testing of new dishes with caterers and suppliers.

Quality Assurance and Feedback Management

Monitor feedback from passengers, crew & internal channels besides structured feedback channels.
Analyse trends in feedback, identify root causes for complaints, and develop actionable solutions.
Conduct routine audits at flight kitchens and during in-flight evaluations to ensure menu integrity.
Provide periodic reports on feedback trends, quality metrics, and improvement plans to key stakeholders.
Investigate non-compliance and quality issues, and initiate corrective actions in collaboration with QA/QC teams.

Business Coordination

Collaborate with internal stakeholders, to design and distribute menu cards with a detailed write up s.
Prepare detailed meal portion control (MPC) documentation for all sectors and routes.
Support cross-functional initiatives and facilitate knowledge-sharing among teams to enhance overall F&B operations.

Leadership and Team Management

Work with lead culinary Head and F&B consultants across multiple locations.
Guide F&B service providers in implementing processes that ensure operational efficiency and culinary excellence.
Coordinate with suppliers group chefs during international travel to maintain consistency and address regional challenges.
Develop team training schedules focused on creativity, culinary trends, and technical skills.
Build a culture of innovation, ownership, and continuous improvement within the team.

Other Requirments: -

Flexibility to work across time zones and adapt to the dynamic aviation environment
Proficiency in using analytics tools and analysing the insights.
Commitment to elevating the customer experience through culinary excellence.

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