At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth. Those in customer experience at PwC will specialise in providing consulting services focused on enhancing the overall customer experience. You will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy.Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives, needs, and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen, ask questions to check understanding, and clearly express ideas.
- Seek, reflect, act on, and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
Skills Preferred
Candidates should be able to demonstrate extensive customer transformation consulting abilities within a project team that includes the following:Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision. Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design. A solid grasp of user-centered design (UCD), planning and conducting design research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns. Ability to iterate designs and solutions efficiently and intelligently. Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients. A clear understanding of the importance of user-centered design and design thinking. Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications. Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval. Be passionate about resolving user pain points through great design. Be open to receiving feedback and constructive criticism. Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies. Working knowledge of design tools such as Figma, Adobe XD, Sketch APP. Working knowledge of accessibility testing tools and standards for front-end customer facing user experience design Basic knowledge HTML5, CSS3, and JavaScript skills are a plus. Tools and Systems: Expertise in standard UX software such as XD, Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer and Microsoft PowerPoint is a must. Experience in working with Miro, Illustrator, Photoshop, Marvel App, visualization tools Tableau and Power BI will be a bonus.Travel Requirements: Travel to client locations may be required as per project requirements.Experience: 2-5 years of prior relevant work experience in a Design or UI/UX Strategy role in management consulting or similar multinational environment will be a bonus
