Posted:1 day ago|
Platform:
Work from Office
Full Time
Role Proficiency:
Follow/update runbook/SOP to monitor track and co-ordinate to closure/service requests
Outcomes:
Measures of Outcomes:
Outputs Expected:
Monitoring:
Runbook Reference:
Tickets Backlog:
Collaboration:
Process Adherence:
Training:
Performance Management:
Skill Examples:
Knowledge Examples:
1) ITIL Framework
Additional Comments:
Perform ITAM Operations role as per details provided and measured by stipulated SLAs / KPIs defined mutually between the client & UST. ITAM Operations - Daily new asset upload from ship reports (automation in progress for US, but will still be manual for EMEA, APAC, and Canada) - Hardware vendor management (assets received, but not listed on any ship reports) - ITALM mailbox monitoring and responding to emails, resolving user queries/issues - Managing the ITALM incident queue and resolving as per defined procedures/SLAs - Validation and monitoring of new Asset Management stories pushed to Production (Device Wipes, DMP auto-assigned computers, Exiting Worker notifications) - Ensure Bulk updates in ServiceNow on timely basis with 100% accuracy & validation - Ariba Kitting for Hardware process wherever applicable - Maintain Asset related data (Install, Add, Modify, Decommission & Retire/Dispose) - Investigate and resolve discrepancies and accuracy issues of the CMDB. - Track and maintain copies of warranties, maintenance agreements, and vendor contracts. - Ensuring Compliance to workflows of - Exiting Worker - Stolen/Lost/Missing Assets - Old Assets to be returned - RMA coordination with OEM vendors Tech Caf Services/UST Liaison - Ensure Asset-related Process/Performance improvements are implemented by respective teams (Tech Caf Services, SD) - Monthly meetings with Tech Caf Services technicians to update of any changes regarding ITAM processes, issues they are having, and general feedback - Training for new ITAM processes or changes in current processes in ServiceNow - Main point of contact for Tech Caf Services technicians regarding ServiceNow functionality or performing updates they do not have permissions for Finance Liaison - Weekly meetings with the FAR (Fixed Asset Reconciliation) team to provide insight on laptop/desktop assets - Liaise with Finance for Quarterly/Half-yearly reconciliation with Finance - Follow-up and close-loop actions related to discrepancies/accounting Various POC or Testing - Initial ServiceNow testing for Asset Management (created personal dev instance and took Asset Management training) - Ingram Micro e-waste trial pickups (regular and onsite wiping) - ServiceNow New York upgrade testing - On-going testing of enhancements / features implemented on Asset Lifecycle Platforms/tools (NH, MarketPlace, Snow etc) E-waste - Coordinate with e-waste vendor(s) & client Site contacts for pickups - Donation coordination between site, e-waste vendor and sustainability team - Monitoring e-waste stockroom thresholds - Updating of assets moving from stockroom to stockroom - Updating of assets to disposed in ServiceNow from disposal reports - Ensuring WIPE compliance by vendor & related workflows Asset Reporting - Creation of ad hoc reports for various teams regarding Hardware Assets (Device Engineering, Finance, Security, PAW) - Liaison for Dashboard creation & maintenance - Monitoring of KPIs, Dashboard health - Computer Report reconciliation (with Concur) - Mobile Report reconciliation (with Concur) - Perform inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support Asset Analysis Auditing: - Data Analysis - Quality validations - Spot-checks - Conducting Periodic audits On Demand: - Participate or Drive special projects / activities like M&As, “Managed Devices Compliance”, Asset Management drives etc., Additional Knowledge & Skills: - Maintain all necessary certifications to perform required responsibilities in support of ITAM, specific computer networks, hardware, software and applications being supported - Basic knowledge of computer configuration, networking, Airwatch MDM. - The ability to multi-task and handle ever changing priorities - Willingness to learn new skills and work outside of your comfort zone with the end-user community - Ability to manage individual tasks that may require cross departmental communication and collaboration - Direct work experience in a contract management or purchasing and procurement capacity, including all aspects of strategy development and execution. Minimum Requirements: - 5+ years in asset management role & should be proficient using Excel to compare and combine data from multiple sources - Bachelor's Degree in Information Systems or Information Technology or equivalent experience required - Must have excellent communication skills, positive attitude, attention to detail and be engaging with end-users and client stakeholders. - Must be flexible and able to be work on various shifts (Morning, Afternoon, Evening & night) to include weekends if needed (not expected). - Experience with MAC, Microsoft(r) OS and Microsoft Office(r) applications - Experience with problem solving in a support-oriented environment - Exceptional soft skills and asset management skills - Team player, good communicator, self-directed work style and ability to multi-task
Required SkillsIT Hardware,It Asset Management,Asset Management,ITALM
UST
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Thiruvananthapuram
Salary: Not disclosed
5.0 - 5.5 Lacs P.A.
Thiruvananthapuram, Kerala
Salary: Not disclosed
Trivandrum, Kerala, India
Experience: Not specified
Salary: Not disclosed
Thiruvananthapuram
5.0 - 5.5 Lacs P.A.
Thiruvananthapuram
Salary: Not disclosed
Thiruvananthapuram, Kerala
Salary: Not disclosed
Trivandrum, Kerala, India
Experience: Not specified
Salary: Not disclosed
Salary: Not disclosed
Kochi, Chennai, Thiruvananthapuram
8.0 - 12.0 Lacs P.A.
