Associate General Manager

Associate General Manager

Roles and Responsibilities

• Revenue Generation:

  Drive the achievement of overall sales targets across all assigned verticals through

  inside sales

  . Monitor and ensure a minimum of

  90%

  attainment of revenue goals and at least

  80%

  target achievement per vertical.

• Team Performance & Productivity:

  Manage the productivity of approximately

  200 telecallers

  , ensuring a minimum of

  10 calls/hour/telecaller

  and a lead conversion rate of at least

  10%

  . Implement training and motivation strategies to improve performance.

• Leadership & Team Development:

  Oversee and support the performance of

  6 Team Leaders

  and

  4 Sales Managers

  . Ensure all Team Leaders achieve at least

  90%

  of their targets and that all managers adhere to their performance goals.

• Process Optimization & Quality Control:

  Ensure full compliance with defined sales processes and

  SLAs (Service Level Agreements)

  . Conduct regular audits, provide feedback, and aim for a customer satisfaction

  (CSAT)

  score of

  85%

  or higher.

• Reporting & Strategic Input:

  Ensure timely, accurate, and error-free reporting of sales performance data. Contribute at least one actionable strategic recommendation per month to optimize sales strategy and revenue outcomes.

Skills Required

• A

  Bachelor's degree

  in Business Administration, Marketing, or a related field; an

  MBA is preferred

  .
• Proven experience in a similar sales leadership role.
• The ability to manage large teams of telecallers and sales managers.
• Strong analytical skills to monitor key metrics such as call volume, conversion rates, and revenue attainment.
• Expertise in process optimization, quality control, and improving customer satisfaction.
• Strategic thinking with the ability to provide actionable recommendations.