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Associate Faculty

Associate Faculty

Tech Mahindra

2 - 7 years

4 - 5 Lacs

Mumbai Cuttack

Posted:5 days ago| Platform:

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Skills Required

TPA healthcare operations Customer satisfaction Billing healthcare management IT skills Patient care HoD Operations Teaching

Work Mode

Work from Office

Job Type

Full Time

Job Description

MBA/MHA Hospital and Healthcare management with 1 to 3 years of experience or any graduate with experience in hospital billing department with 3 to 4 years of experience.

Experience : Minimum 2 years of Clinical experience with one year of experience working in Hospital billing department or 2-4 years of experience in Hospital Management.

3-year fixed term contract

Roles and Responsibilities:

Planning of the teaching programme including an orientation programme in consultation with the HOD Academics.
Planning for students Practical experience, ward assignments and trainings in consultation with the HOD Academics.
Planning of curriculum with the cooperation and collaboration of the HOD Academics
Competent in Handling Hospital Front desk in terms of Patient Appointments and queries.
Preferred Team handling exposure of patient care coordinators.
Inbuilt empathy towards the patient and patient relatives.
Knowledge of Hospital Billing components for IPD and OPD.
Experience of handling TPA coordination and TPA queries for cashless facility.
Knowledge of Hospital Billing and tax law applicable to the hospital or healthcare industry.
Competent in Professional English (written and spoken) in terms of different professional operational scenarios.
Proficient in training to provide outstanding services and ensure customer satisfaction.
To educate students on how to address customer concerns and complaints promptly and professionally.
To respond to customer needs and requests in a timely manner.
Competent in teaching telephone etiquettes and resolve queries.
To train to resolve billing concerns of customers and handle card and cash transactions.
Knowledge of healthcare operations and quality parameters.
Excellent communication, IT Skills and people skills.

Desired Skill Sets:

Excellent written and verbal communication skills.

Good computer skills.

Broad-minded personality, which is open and curious about new teaching methods, responsible, reliable, team-minded and resilient.

Attention to detail, empathy and inclusive approach.

Request you to please share your updated CV at

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Tech Mahindra

Information Technology & Services

Noida

125,000+ Employees

1071 Jobs

Key People

CP Gurnani

Managing Director & CEO
Vivek Agarwal

Global Head - Strategy and Marketing
Rohit Anand

Chief Financial Officer

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Associate Faculty