- Capture demand projections, understand demands heuristics and identify actionable demand.
- Calculate staffing requirements based on demand projections, delivery deadlines and productivity targets.
- Identify suitable staffing options based on matching skills, roles and experiences.
- Create staffing schedules to maximize service and minimize cost.
- Timely update of employee schedules on the schedule management tool (Retain).
- Timely review and resolution of scheduling conflicts.
- Proactive review of resource availability/future project demands.
- Minimize bench pipeline through proactive deployment on projects.
- Minimize open, unfulfilled demand.
- Track monitor and report on WFM KPIs such as employee utilization, time to fulfil demand, unfulfilled demand % and bench aging.
- Basic reporting and analysis.
Skills and attributes for success
- Graduates with 2-3 years of relevant workforce management experience. Understanding of business models, operational and financial aspects of service delivery will be preferred. The suitable candidate
- Should have good analytical skills, can compute staffing demands, validate skills and experiences associated with the demand, identify suitable fulfilment options from the internal pool of professionals
- Available for allocation or on bench and negotiate staffing solutions with the service delivery managers.
To qualify for the role, you must have
- Excellent analytical skills.
- Good verbal and written communication skills.
- Basic knowledge of MS Excel.
- Excellent teaming and interpersonal skills.
- Positive attitude and ability to excel under tight timelines.
Ideally, you ll also have
- Experience on workforce management concepts, resource deployment and scheduling.
- Working knowledge and subject matter expertise in resource management, demand planning and scheduling in reputed consulting, technology, financial services, accounting and professional services organizations.
