Role Overview:
This role is part of the global IT organization and will be instrumental in driving the evolution of our retail supply chain capabilities. The leader will oversee a team responsible for support, enhancements, and new initiatives across key supply chain domains including inventory management, warehouse management, order management, order fulfillment logic & available-to-promise (ATP), and transportation management systems.The ideal candidate brings deep expertise in retail supply chain systems, with hands-on experience across legacy platforms, modern architectures, and commercial off-the-shelf (COTS) solutions. This leader will champion modernization efforts, with a strong focus on quality assurance and automation, while scaling and maturing the Global Capability Center (GCC) in India.Key Responsibilities:
Strategic Leadership
· Lead and scale the India-based Supply Chain Systems team (20–100+ members) within the GCC.· Align technology strategy with global supply chain and IT objectives.· Drive modernization of legacy systems and adoption of scalable, cloud-native platforms.Functional Oversight
· Oversee systems supporting:o Inventory Managemento Warehouse Managemento Order Managemento Order Fulfillment & ATP Logico Transportation Management· Ensure seamless integration and performance across legacy, modern, and COTS platforms.Delivery & Operations
· Manage end-to-end delivery of support, enhancements, and strategic initiatives.· Establish and monitor KPIs for system performance, support SLAs, and project execution.· Promote automation in testing, deployment, and operations to improve quality and efficiency.· Strong program/project management and delivery ownership across large teams.Modernization & Innovation
· Lead transformation initiatives to modernize supply chain systems and infrastructure.· Evaluate and implement emerging technologies to enhance supply chain agility and resilience.· Drive adoption of DevOps, CI/CD, and automated QA practices.· Deep understanding of modern development paradigms, leveraging services, queues, and event-driven, disconnected architectures to build scalable and resilient systems.Stakeholder Engagement
· Collaborate with global business and IT leaders to understand needs and deliver impactful solutions.· Serve as a trusted advisor on supply chain technology strategy and execution.Talent & Capability Building
· Attract, develop, and retain top talent in supply chain systems and IT delivery.· Foster a high-performance culture focused on innovation, accountability, and continuous improvement.RequirementsQualifications & Experience:
· 12+ years of experience in IT with a focus on retail supply chain systems.· Proven leadership experience managing large teams (20–100+) in a GCC or similar setup.· Expertise across legacy systems, modern architectures, and COTS platforms (e.g., SAP, Manhattan, Blue Yonder, Oracle).· Strong background in system modernization, automation, and quality assurance.· Excellent stakeholder management and communication skills.· Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.Preferred Attributes:
· Experience in global retail environments.· Exposure to cloud-based supply chain platforms and digital transformation programs.· Ability to lead in a fast-paced, matrixed organization with a global footprint.
