Job
Description
Key Responsibilities Strategy Support and provide inputs for driving the operational model and managed risk for digital channel, fraud prevention strategy and various projects related to FRM. Contribute for Fraud Risk strategy and infrastructure for channels and products for efficient investigation of cases and mitigate the fraud risk Manage fraud risk, assisting businesses with implementing the best in class tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives. Business Ensure the Fraud Risk Management framework is effectively embedded and communicated across Retail Customers segment. Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation Deploy the strategies across products and channels Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country Ensure the fraud risk management team achieves expense and loss budget targets Processes Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for Fraud Risk Management Review investigation details and guide GBS/FRSCG team to ensure holistic coverage of the incident / case under investigation. Encourage and promote an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours and accountability. People and Talent Compliance with all relevant process procedure, guidelines, rules & regulations To work and solve problems independently and be able to work in a deadline-oriented environment Risk Management Identify and share industry best practices and work with the businesses for their feasibility and implementation. Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud. Ensure all FRM policies and procedures in the country, comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures. Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis. Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards. Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country. Managing the agencies appointed for supporting in Fraud prevention and working closely with Legal and Investigation agencies to take the case to logical conclusion. Work closely with the GBS/FRSC team to ensure that all activities related to Fraud Control and Investigation activities are conducted timely and according to SLA. Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agreed appetite. Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite. Manage the process of fraud investigation within specified time and reporting to relevant stakeholders Manage the fraud risk at pre-acquisition stage for lending and liability products Proactively of fraud risk assessment of processes and channel to identify the gap and recommend mitigate the risk Key Stakeholders Internal stakeholders o RCOs, Country Retail Risk Head o Regional / Country Business Heads and Product Head, Retail Client segment o FGCs/ In country governance forums (or other forums, as may be applicable) o Financial Crime Risk o Country Collections Head and Policy team o Relevant members of Risk Operations management team o Internal IT partners supporting Retail Clients business o HR, SIS & L &TD team o Operations, L&C and Customer Experience Management unit External stakeholders o Auditors and Regulators o Associations (Visa, MasterCard, Amex and other Regional / Local forums), Credit Bureaus and peer Banks o Law Enforcement agencies o Suppliers, vendors and consultants Skills and Experience Fraud Risk Management Understanding of Digital Frauds Understanding of Fraud tools like Falcon, Clari5, TMX, AFD etc. Working knowledge of rule writing Excellent understanding of Excel Qualifications EDUCATION - GRADUATE/POSTGRADUATE Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. 30611
