Associate Director- Business Analyst

Job Description

We are seeking a highly experienced Senior Business Analyst to play a critical role in our global ERP Oracle Fusion implementation, along with Salesforce, Darwinbox, payroll systems, and Power BI integration. The ideal candidate will work closely with business stakeholders, technology teams, and implementation partners to ensure that business requirements are effectively captured, analysed, and translated into functional specifications. The Senior Business Analyst will facilitate business process improvements, support system configuration and testing, and drive change management efforts to ensure successful adoption of new enterprise systems. The role requires a deep understanding of ERP, CRM, HRMS, and analytics tools, along with strong analytical, communication, and problem-solving skills. Key Responsibilities Business Analysis Requirements Gathering Collaborate with key stakeholders across finance, HR, sales, supply chain, and IT to gather, document, and validate business requirements. Translate business needs into clear and concise functional specifications for ERP Oracle Fusion, Salesforce, Darwinbox, Payroll, and Power BI solutions. Facilitate workshops and interviews to define current and future business processes, identifying gaps and opportunities for improvement. Work closely with developers, solution architects, and implementation partners to ensure requirements are accurately implemented. Solution Design System Implementation Assist in defining system configurations, workflows, and user access requirements to support business operations. Collaborate with technical teams to design integrations between ERP, CRM, HRMS, and other enterprise applications. Support data migration efforts, ensuring accuracy, consistency, and completeness of critical business data. Provide expertise in best practices for ERP, CRM, and payroll system implementations, optimising system capabilities to meet business objectives. Testing Quality Assurance Develop and execute test plans, test cases, and scripts to validate system functionality and business process alignment. Facilitate User Acceptance Testing (UAT), working with stakeholders to resolve defects and issues. Ensure compliance with internal controls, data security policies, and industry best practices. Change Management Training Support change management efforts by communicating system updates, process changes, and benefits to end users. Develop training materials and conduct system training sessions for various business units. Act as a liaison between business teams and IT, ensuring smooth transition and adoption of new systems. Reporting Data Analytics Assist in designing and generating reports/dashboards using Power BI, ensuring key performance indicators (KPIs) are effectively tracked. Provide insights and recommendations based on data analytics to drive business decisions. Support ad-hoc reporting needs and system enhancements. Project Coordination Continuous Improvement Work alongside project managers to ensure timely delivery of project milestones and business requirements. Identify and mitigate risks associated with ERP, CRM, and HRMS implementations. Continuously assess system performance and propose enhancements to improve efficiency and effectiveness. Key Competencies Ability to break down complex business challenges and develop effective solutions. Ability to interact with executives, business users, and technical teams effectively. Expertise in modelling business processes using tools like Visio, Lucidchart, or BPMN. Understanding of enterprise system architectures, integrations, and cloud-based solutions. Ability to work in cross-functional teams and manage priorities effectively. Ensuring precise documentation, testing, and reporting of business requirements. Ability to navigate organisational change and drive user adoption. Preferred Experience 8+ years of experience as a Business Analyst, with at least 5 years in ERP (Oracle Fusion preferred), CRM (Salesforce), or HRMS (Darwinbox, Payroll systems) implementations. Proven experience in global enterprise system implementations in a multi-country environment.