Associate, Client Processing Representative I

Associate, Cash Processing/Funds Transfer IAt BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.We’re seeking a future team member for the role of Associate, Cash Processing/Funds Transfer I to join our Payments Investigations team. This role is located in Chennai.In this role, you’ll make an impact in the following ways:

• Monitor client payments, daily cash and wire transactions, and vet incoming transactions by matching fund and transaction receipts.
• Use systemic data to highlight, prioritise & implement to reduce manual touch points and find efficiencies in our processes
• Lead initiatives within the to improve our Service Delivery group to develop processes & improve our client service.
• Handle client escalations/Issues to manage expectations and resolve issues in a timely manner
• Work with management to co-ordinate, upskill and determine resourcing requirements to ensure group is working as efficiently as possible
• Prioritise own daily workload along side project work to ensure we manage client's expectations but also improve our responses/automation
• Utilise & demonstrate the skills to use available digital tools & AI to enhance the user experience for our processes
• Ensure procedures associated with monitoring client fund transfers are followed.
• Facilitate the booking of all foreign currency trades with trading desks and confirm all outgoing wire transactions are settled by the receiving institutions.
• Provide higher level support for transactions flagged by the system and escalate to management if a solution is not found.
• Act as point of contact for clients and wire recipients, addressing inquiries and concerns about the transfer process.
  

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 3-5 years of total work experience preferred.
• Experience in financial services operations preferred.
• Ability to contribute to the achievement of team objectives.
• No direct reports but may provide guidance to less experienced team members; may have people management responsibilities in some geographies.
  

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• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025
  

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.