Associate Analyst - MST Operations

About Lowe’s

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About The Team

The Merchandising Service Team is responsible for maintaining the "Big Three" in-store priorities: cleanliness, full stock, and proper service. Their primary role is to optimize merchandising execution by aligning and streamlining operations across various business units and workflows, providing the necessary context and data to inform decisions and drive action. Acting as a key liaison, they collaborate with stakeholders to plan capacity, prioritize resets, and develop operational standards and SOPs. Ultimately, their focus is on boosting productivity and ensuring the effective implementation of merchandising strategies, with a strong emphasis on high-quality execution throughout the store.

I. Job Summary

Merchandise Service Team (MST) is responsible to deliver quality customer service while maintaining a store that is clean, safe and stocked with products our customers need. The MST Associate analyst is responsible for quality audit of the bays executed by MST team and support the strategy exeuction of Labour Capacity, Vendors and Field Merchandising Teams.

Core Responsibilities

II. Roles & Responsibilities:

• Responsible for supporting the MST teams at the stores while executing processes across Resets & Services.
• Work on the most recently executed resets, largest labour hour projects on auditing the reset execution.
• Partners with SSC - B (Bangalore) and SSC - M (Mooresville, US) teams
• Assists with troubleshooting while quality audit of the bays executed by MST team.
• Disciplined approaches to data policies, data quality, data management and business processes
• Owns the communication and progress updates on a daily basis for resets & services.
• Compliance to all Trackers
  

III. Years Of Experience

• 1-2 Years of Experience
  

IV. Education Qualification & Certifications

Required Minimum Qualifications

• Bachelor’s Degree
  

V. Skill Set Required

Primary Skills (must have)

• Understanding of Retail Industry (local or global)
• Strong communication skills – ability to comprehend, articulate and seamlessly communicate locally and globally
• Intermediate Excel and Microsoft Office Application
  

Secondary Skills (desired)

• Retail Experience
  

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.