Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Mumbai
>
Royal Caribbean Group
>
Assoc, Customer Care

Assoc, Customer Care

Royal Caribbean Group

2 - 6 years

5 - 9 Lacs

Mumbai

Posted:2 months ago| Platform:

Apply

Skills Required

strong interpersonal skills management skills writing leadership skills customer service customer care maritime customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Summary The position is responsible for assisting the crew in using the RCL Application System, and clarifying questions they might have to successfully update their information in order to join their assigned vessel Essential Duties And Responsibilities Stands by the computer kiosk in order to assist CMs in using the RCL Electronic System Clarifies questions from crewmember / applicants in filling up the electronic data form Directs crewmembers / applicants to the correct parties whenever needed Assists CM in the setting up of appointment for visa application Monitors the progress of all documentation requirements of all departing crewmembers Provides information to CMs on how to renew their medicals Handles crew documents for endorsement to the correct parties Attends to crew concern regarding their sign on requirements Communicates in advance with schedulers the list of CMs who will not be able to join as scheduled and provide a definite date when CM can join Such other duties and responsibilities as are necessary in carrying out the business Financial RESPONSIBILITIES (For Management Roles Only) List any responsibilities for budget, expenses and/or achievement of revenue targets in local currency Key Relationships Qualifications Experience / Knowledge & Skills At least 1 years of experience in document handling and customer support Knowledge and background of the Maritime Industry Knowledge of the International Maritime Organization policies Excellent English Communication skills (written and oral) Knowledge in the use of computers and software applications Strong interpersonal skills Show more Show less

More Jobs at Royal Caribbean Group

Assoc, Customer Care

Mumbai

2.0 - 6.0 yrs

INR 5 - 9 Lacs

Specialist, Marine Onboarding

mumbai, maharashtra, india

Experience: Not specified

Salary: Not disclosed

Chef De Partie

tamil nadu, india

4.0 - 6.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Royal Caribbean Group

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Assoc, Customer Care