Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in noida
>
EXL
>
Assistant Vice President-Workforce Management-WFM

Assistant Vice President-Workforce Management-WFM

EXL

12 - 17 years

37 - 45 Lacs

noida

Posted:22 hours ago| Platform:

Apply

Skills Required

bpo service level team management workforce management staffing hris stakeholder management rfp recruitment wfm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Assist in decision-making, oversee projects, liaise with stakeholders, and analyze performance data

Essential Duties & Responsibilities:

Responsible for Workforce Management & Service Delivery to Internal & External Customers Manages a WFM team for 3 to 5 clients
Effectively leads and mentor the team to support Ops Directly manages WFM processes, Client KPIs and Financial performance in a multi-site, multi-platform Serves as a checkpoint and reviewer of WFM processes, practices and output Takes ownership, engages with Ops team and drives improvement/resolution by developing plans, processes, recommending solutions/strategies and ensuring execution Ensures efficient levels of staffing and occupancy, optimizes the resources to maximize service level, seat utilization while maintaining financial rigor Develop processes, scorecards and performance plans for effective team management

Bachelors/Masters in any stream 12+ years

Minimum Work Experience:

15+ years in Workforce Management in a multi-site, multi-client, BPO environment

2 years as Sr
Manager handling multiple programs of various sizes and complexities

Skills Requirements:

Develop and implement workforce strategies aligned with the organizations goals and objectives

Conduct analysis of workforce trends, productivity, and efficiency to identify areas for improvement

Collaborate with various departments to forecast and plan for workforce needs, ensuring optimal staffing levels are maintained

Work with financial teams to develop and manage budgets related to workforce expenses, including staffing levels, training, and technology

Establish and monitor key performance indicators (KPIs) related to workforce management, regularly reporting on metrics to leadership

Implement effective recruitment and retention strategies, ensuring the organization has the right talent in the right roles

Oversee the implementation and optimization of workforce management tools and technologies to enhance efficiency and accuracy

Collaborate with HR and training departments to design and implement programs that enhance the skills and capabilities of the workforce

Ensure compliance with labor laws and regulations, as well as internal policies and procedures related to workforce management

Lead and facilitate change initiatives related to workforce processes, policies, and technologies

Stakeholder Management

Reporting Suits Development

Respond to RFP/RFI

Proposing WFM Solution for prospect clients

Qualification

Several years of progressive experience in workforce management, operations, or related roles

Strong analytical skills to interpret data, analyze trends, and make data-driven decisions

Excellent communication and interpersonal skills to collaborate with different departments and communicate effectively with employees at all levels

Proven leadership abilities, including the ability to motivate and manage a team, drive change, and achieve results

Familiarity with workforce management tools, HRIS (Human Resources Information System), and other relevant technologies

Ability to think strategically and align workforce initiatives with overall business objectives

Strong problem-solving skills to address workforce challenges and implement effective solutions

More Jobs at EXL

Senior Manager

Gurgaon

7 - 10 yrs

INR 20 - 30 Lacs

GL - Senior Executive

Bengaluru

3 - 6 yrs

INR 3 - 8 Lacs

Executive (Accounts Payable )

Pune

1 - 3 yrs

INR 2 - 3 Lacs

OTC Cash Application - Senior Executive

Bengaluru

1 - 3 yrs

INR 1 - 5 Lacs

OTC Billing - Senior Executive

Bengaluru

1 - 3 yrs

INR 1 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

EXL

Business Process Management / Analytics

New York

Login to

Please Verify Your Phone or Email

Confirm Action

Assistant Vice President-Workforce Management-WFM