Assistant Vice President Operations

10 years

0 Lacs

Posted:1 week ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role: Lead - Policy Servicing

Title: Chief Manager / Assistant Vice President - Operations

Education: Graduate / Post Graduate

Experience: 10 years +

Work Location: Goregaon (East), Mumbai


Job Responsibilities

  • Lead the payout team to efficiently manage and address customer requests well within defines TAT
  • Develop and implement policy owner services and procedures
  • Develop strong inter and intra department relationship
  • Regular communication to the team on process/ developments made within the company
  • Define and communicate policy owner service standard/ TAT.
  • Monitor the daily operations of the payout team.
  • Ensure the necessary resources and tools are available for quality policy owner service delivery.
  • Ensure accurate and appropriate customer communication for all payout process.
  • Ensure adherence of payout requirements and built robust controls on transactions and documents.
  • Ensure accurate reporting to regulators as per defined regulatory calendar.
  • Estimate the yearly forecasting for payout request and headcount requirements.
  • Take corrective action and implement initiatives basis detractors feedback to improve NPS scores.
  • Facilitate audits and ensure satisfactory rating in all internal and external audits.
  • Ensure dashboard/ scorecard is maintained and published on timely manner.
  • Adherence to defined KPI parameters
  • Evaluate performance and identify & address training needs of the team.


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