Assistant Vice President

EXL

7 - 12 years

10 - 15 Lacs

noida

Posted:11 hours ago| Platform:

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Skills Required

bpo usage process improvement analytical packaging client engagement quality tools rfp process management lean six sigma

Work Mode

Work from Office

Job Type

Full Time

Job Description

Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and benchmark processes, baseline performance and target setting
Support in development of process improvement and innovation strategy for client business
Planning and execution of projects managing process improvement program for client engagement(s)
Build relationships with key business leaders and other stakeholders to drive improvements
Facilitate sharing of best practices from within and outside the organization, implement and drive performance benchmarking
Drive Lean Six Sigma culture, extensive usage on quality tools and concepts and mentor GB / BB
Support business development support in RFP, RFI responses from quality perspective
Responsible for ensuring smooth set up and functioning of QA to meet business, internal and certification requirements gather client requirements, build QA plan, support migration team for implementation for new client processes and ensure consistent delivery on QA program

Minimum 9 years of total work experience in BPO / ITES industry
Must have led process improvement / transformation program with significant savings (with at least 3-4 projects led individually)
Must have mentored at least 5 - 7 GB / BB projects
Must be a Lean Six Sigma Black Belt - certified.
Minimum 1 year in current role / assignment
Insurance domain knowledge preferred
Excellent education pedigree
1. Graduate degree is a must, degree in a quantitative discipline is preferable (Engineering, Statistics etc.)
2. MBA preferred but not essential
Exposure to multiple client environments
Experience of packaging and showcasing capabilities and solutions, especially to senior business leaders
Evidence of problem solving analytical mindset and comfort with business ambiguity
Excellent oral communication and presentation skills
Superior written communication skills

Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and benchmark processes, baseline performance and target setting
Support in development of process improvement and innovation strategy for client business
Planning and execution of projects managing process improvement program for client engagement(s)
Build relationships with key business leaders and other stakeholders to drive improvements
Facilitate sharing of best practices from within and outside the organization, implement and drive performance benchmarking
Drive Lean Six Sigma culture, extensive usage on quality tools and concepts and mentor GB / BB
Support business development support in RFP, RFI responses from quality perspective
Responsible for ensuring smooth set up and functioning of QA to meet business, internal and certification requirements gather client requirements, build QA plan, support migration team for implementation for new client processes and ensure consistent delivery on QA program

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