Assistant Soft Services Manager

Cushman & Wakefield

6 - 7 years

7 - 8 Lacs

Hyderabad

Posted:2 months ago| Platform:

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Skills Required

Soft Services Housekeeping Management Facility Management Cafeteria Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities: 1. Soft Services Operations Supervise daily housekeeping activities, shift deployments, pantry management, and lobby/front desk operations. Ensure cleanliness, hygiene, and presentation standards are consistently met across all facility zones (offices, restrooms, meeting rooms, etc.). Manage helpdesk and ensure closure of service requests within defined SLAs. 2. Vendor Coordination & Supervision Monitor and manage performance of soft services vendors (housekeeping, pest control, security, etc.). Conduct routine inspections and audits; raise non-conformance reports and drive corrective actions. Ensure manpower deployment, attendance tracking, and discipline among vendor staff. 3. Client & User Interface Act as the go-to point for all soft services-related issues raised by employees or client teams. Ensure prompt resolution of complaints, courteous service delivery, and continuous engagement with stakeholders. Support townhalls, events, and internal moves by coordinating with admin and security teams. 4. Reporting & Documentation Maintain daily checklists, stock registers, attendance sheets, incident reports, and inspection logs. Prepare weekly/monthly reports on vendor performance, consumable usage, and service levels. Support internal/external audits and maintain compliance documentation. 5. Health, Safety & Compliance Ensure adherence to EHS norms across soft services functions.

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