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Assistant Sales Manager - Thoraipakkam

Assistant Sales Manager - Thoraipakkam

Rentokil Initial

6 - 11 years

10 - 20 Lacs

chennai

Posted:1 week ago| Platform:

Apply

Skills Required

direct sales dso networking mis billing back office customer relationship scheduling customer service ms office

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role:

The ASM - Individual Contributor is responsible for driving sales, managing customer relationships, and ensuring service delivery across commercial or residential business profiles.
The person will report to the ABM/BM. The incumbent will have to work as part of a multi-functional team involving collaboration with the internal team and external stakeholders.

Job Responsibilities:

Business Development (Sales)

Achieve business targets as per the approved business plan of the branch
Drive sales promotion activities in the assigned territory
Ensure all Sales KPIs are met on a month-on-month basis
Identify and follow up with prospective customers; respond to enquiry calls within a specific timeframe
Maximise the conversion of enquiries into confirmed orders
Ensure contract renewals are in line with company expectations
Monitor market developments and identify new business opportunities within the territory

Customer Service

Ensure high quality of service delivery to customers
Maintain strong and professional relationships with clients
Prepare and submit timely reports to customers
Address and help resolve customer complaints in coordination with Operations and Back Office
Conduct detailed site inspections / SRAs at client locations
Generate customer quotations using the system
Share customer feedback with the Branch Manager and collect appreciation letters from RBU/CBU clients

Administration Accounts

Ensure timely submission of invoices and obtain necessary acknowledgements
Coordinate with the back office for accurate and timely invoicing
Share customer costings and expectations with Operations before service delivery
Ensure all collections are submitted to the back office within 24 hours
Review daily billing and collections with the back office team

Maintaining Systems and MIS

Ensure timely updates in sales-related systems
Prepare and maintain daily and monthly sales reports
Maintain an updated customer database
Set and manage correct customer expectations regarding pest management services
Capture accurate customer details
Promote and sell service visits as per iCABS frequencies to enable timely service calendar planning
Share the cost sheet and material details with Operations; communicate customer expectations before service delivery
Ensure new sales are visible in iCABS before execution and properly scheduled in consultation with Service Planners
Avoid making service scheduling commitments to customers without planner coordination

Key Result Areas:

Business Development (Sales)
Upselling
Collection DSO
Customer Relationship
Target Achievement (as per AOP)
On-time Invoice Submission

Competencies (Skills essential to the role):

Strong selling and persuasion skills
Excellent interpersonal and networking abilities
Effective team communication
Skilled in client negotiation
Target-driven with proven ability to achieve goals

Educational Qualification / Other Requirement:

Graduate in any discipline
Proficient in MS-Office/G-Suite
Minimum 6 years of direct sales experience in Facilities Management for Commercial Business profiles
Experience in home products/services or residential cleaning (minimum 6 years) is preferred for Residential Business profiles

Role Type / Key working relationships:

Field Sales - Individual Contributor Role
External team- Customers and Customer representative

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