Posted:18 hours ago|
Platform:
On-site
Full Time
· Sell Logistics services to D2C/Brand enterprises - Responsible for Account Management, New Business Development (NBD), revenue, and profitability
· Build bespoke solutions and pricing
· Coordinate with internal and external tech stakeholders to improve the current tech product capability
· Manage and grow existing clients
· Nurturing client relationships, building Positive client experience and maintaining strong client relationships, retaining the business, and identifying growth opportunities
· Conducting business reviews with clients and focusing on service delivery experience
· Escalating and resolving areas of concern as raised by clients.
· Monitoring performance against service level agreements and flagging potential issues for timely resolution
· Strong in Program Management and data analytics. Advanced Excel and SQL are mandatory
· Preferred to have knowledge of the e-commerce Industry
· 2-3 Years of experience in Client Relationship Management and CX analytics
· Strong Interpersonal Skills
· Proactive and self-driven with a great sense of ownership
· Strong problem-solving and prioritization skills with an eye for detail.
· Good at negotiation and persuasion.
Delhivery
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