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Gokwik Commerce Solutions
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Assistant Program Manager

Assistant Program Manager

Gokwik Commerce Solutions

1 - 3 years

7 - 11 Lacs

gurugram

Posted:4 days ago| Platform:

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Skills Required

emi product engineering usage excel manager program management e-commerce account management stakeholder management operations process management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Why This Role Matters

As the Assistant Program Manager - Merchant Success, you will support and help execute the end-to-end merchant journey post-sale. You will work closely with Program Managers and cross-functional teams to ensure smooth onboarding, strong product adoption, and consistent value delivery for merchants. Your contribution will directly support merchant retention, operational efficiency, and scalable success programs.

What You ll Own

Merchant Onboarding & Enablement

Support onboarding for Checkout and EMI on UPI products.
Coordinate with Sales, Tech, Product, and Customer Engineering teams to enable smooth and timely go-lives.
Assist in setting expectations with merchants on product capabilities, timelines, and success metrics.
Help prepare onboarding documentation, best practices, and initial success plans.

Merchant Ownership & Retention

Support day-to-day engagement for a portfolio of merchants post-onboarding.
Assist in building trusted relationships with merchant stakeholders.
Help drive retention, renewals, and expansion through regular follow-ups and data-backed communication.

Adoption, Performance & Value Delivery

Support adoption and optimal usage of GoKwik Checkout and EMI on UPI products.
Track and analyse merchant performance metrics such as conversion, GMV, drop-offs, payment mix, and affordability adoption.
Prepare performance reports and insights to demonstrate value delivery to merchants.

Data, Insights & Optimisation

Analyse merchant-level data using Excel, Metabase, or internal dashboards to identify trends and opportunities.
Support experiments, pilots, and optimisations aimed at improving merchant outcomes.
Convert insights into clear action items for merchants and internal stakeholders.

Cross-functional Collaboration

Work closely with Product, Engineering, Risk, Ops, and Customer Engineering teams to resolve merchant issues.
Share merchant feedback in a structured manner to support product improvements and roadmap discussions.

Program & Process Management

Track merchant health, onboarding progress, adoption milestones, and renewal readiness.
Support the creation and maintenance of onboarding and merchant success playbooks and processes.

Who You Are

1-3 years of experience in Merchant Success, Customer Success, Account Management, or Program/Operations roles within B2B SaaS, FinTech, AdTech, or eCommerce.
Exposure to merchant onboarding and post-go-live support is preferred.
Strong data orientation with working knowledge of Excel, Metabase, Looker, or similar tools.
Ability to understand merchant business goals and map them to product outcomes.
Good stakeholder management and clear communication skills.
Comfortable working in a fast-paced, execution-focused startup environment.

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Assistant Program Manager