Assistant Operations Manager

1 years

0 Lacs

Posted:13 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We’re Hiring: Assistant Manager Operations (only immediate joiners/Max 30 days of notice)

📍 Location: Hyderabad | 🕒 24/7 Process

Key Responsibilities:

  • Manage and coach a team to meet quality and productivity targets
  • Monitor service levels and resolve client escalations
  • Conduct performance reviews and drive continuous improvement
  • Collaborate with clients and internal teams for smooth operations
  • Control absenteeism and attrition


What We’re Looking For:

✔ Graduate with 7 to 10 yrs of experience (1+ year as AM-OPS)

international contact centre operations

✔ Strong operations & project management skills

✔ Excellent communication and people management

✔ Experience in client-facing roles and quality audits


Nice to Have:

✅ MBA or Project Management Certification (PMP, COPC)

Mandatory to have:

  • Complete background from international contact center (Customer/technical support) or Content Moderation experience

  • Immediate or Max 30 days of notice

  • Min 1+yrs as AM on papers


Contact: Kiran – 9347964330 (please read the mandatory points before you call)

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HCLTech

Information Technology Services

New Delhi

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