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DBS Bank
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Assistant Officer, Specialist, Operations, Account Services

Assistant Officer, Specialist, Operations, Account Services

DBS Bank

2 - 7 years

10 - 15 Lacs

Pune

Posted:2 weeks ago| Platform:

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Skills Required

Analytical skills static data MIS Manager Technology Data quality consumer banking Manager Quality Control Operations Auditing Investment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

To perform Static Maintenance based on client request and render efficient and high-quality output in a timely and accurate manner.

Key Requirements

Key Accountabilities

Ensure activities supported for Client Request in workflows are adhered with respect to process guidelines and is completed within agreed SLA/ TAT
Support multiple product viz. Investment ID creation, Risk profile update, ReKYC, NACH mandate processing, Account Closure, etc.
Maintain volume MIS
Ensure post facto data quality checks and data update is done as per defined process
Obtain minimum satisfactory audit rating for each Group / Regulatory audit for CBG OPS
Alignment to standard operating procedure and operations handbook

Job Duties & Responsibilities

SSB Related (ATM / IBanking / Debit Card):

Static Data Maintenance basis client request received through Branch/ Digital/ CCTR channel
Handle various triplets/ queues pertaining to Investment ID creation, Risk profile update, ReKYC, NACH mandate processing, Account Closure, etc.
Review efficiencies of processes & support Line manager in improving processe
Identify opportunities of customer journeys and take up projects in achieving successful customer journey s
Ensure mandatory training is completed in a timely manner
Timely Incident Escalation
Regular SOP update

Required Experience

Minimum of 2+ years of experience in similar role
Basic Knowledge of Banking Regulation (KYC) & Internal Control Guidelines

Education / Preferred Qualifications

Minimum of graduation from recognised university

Core Competencies

Processing with eye for detail, data accuracy and good typing skills
Good interpersonal and communication skills.
Team Player
Effective control measures and governance standards
Good attitude, aptitude towards and fast adoption of new technology
Good interpersonal & analytical skills

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DBS Bank

Banking and Financial Services

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Assistant Officer, Specialist, Operations, Account Services