Job
Description
Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose To Investigate the account opening documents, Static changes of the customers To complete document checking, KYC checks, On-boarding activities Uploading KYC documents with CERSAI as per TAT MIS preparation, Audit data submission, Working on large volume of data To ensure high level governance standards are maintained on the on-boarding exceptions Adherence to SLA and defined TAT Adoption to digital strategy and drive Design for No Operations Key Requirements Key Accountabilities KYC checks, Upload records to CKYCR Onboarding checks: AML/PEP/Watchlist checks as per AML policy Query management. Delivery TAT and Customer satisfaction Data accuracy & Transaction quality Job Duties & Responsibilities Ensure adherence and execution of customer on-boarding, KYC, Static data update, NRI account guidelines Ensure adherence of controls, risk and RBI CIP & CAP guidelines along with India KYC guidelines, including de-dup exception handling, PAN & Aadhaar Name mismatch for digi Ensure all activities related to KYC, CKYC is adhered with respect to guidelines and completed within agreed SLA/TAT Regulatory guidelines are adhered to as per defined guidelines by L&C and RBI Ensure upload of documents during Re KYC, Inactive, Dormant and CKYC process Execution of PIN printing and other BCP activities Obtain minimum satisfactory audit rating for the team Ensure and implement BOD & EOD controls on exception activities Generate ideas for new processes/initiatives. Participate in UAT. Robust checks in customer on-boarding process and drive DFNO Required Experience A minimum of 2-3 years’ experience in retail banking with experience of AML/KYC and banking operations Sound knowledge of KYC, CKYC, Excel skills, AML and Retail account services guidelines Education / Preferred Qualifications Minimum of graduation from recognized university Core Competencies Processing with eye for detail, data accuracy and good typing skills Good interpersonal and excellent communication skills Effective control measures and governance standards Good attitude, aptitude towards fast adoption of new technology and digital lifestyle Good interpersonal & analytical skills Technical Competencies KYC and AML controls Customer Relationship Retail Banking Operations Communication skills Digital strategy adoption Excel skills Work Relationship Teamwork Stakeholder management Customer experience & joyful banking Primary Location India-Tamil Nadu-Technology Centre Job Operations Schedule Regular Job Type Full-time Job Posting Jun 10, 2025, 10:30:00 AM
