Assistant Officer, Specialist, Account Services, Consumer Banking Ops, Technology & Operations

Business Function

Job Purpose

• To Investigate the account opening documents, Static changes of the customers
• To complete document checking, KYC checks, On-boarding activities
• Uploading KYC documents with CERSAI as per TAT
• MIS preparation, Audit data submission, Working on large volume of data
• To ensure high level governance standards are maintained on the on-boarding exceptions
• Adherence to SLA and defined TAT
• Adoption to digital strategy and drive Design for No Operations
  

Key Requirements

Key Accountabilities

• KYC checks, Upload records to CKYCR
• Onboarding checks: AML/PEP/Watchlist checks as per AML policy
• Query management. Delivery TAT and Customer satisfaction
• Data accuracy & Transaction quality
  

Job Duties & Responsibilities

• Ensure adherence and execution of customer on-boarding, KYC, Static data update, NRI account guidelines
• Ensure adherence of controls, risk and RBI CIP & CAP guidelines along with India KYC guidelines, including de-dup exception handling, PAN & Aadhaar Name mismatch for digi
• Ensure all activities related to KYC, CKYC is adhered with respect to guidelines and completed within agreed SLA/TAT
• Regulatory guidelines are adhered to as per defined guidelines by L&C and RBI
• Ensure upload of documents during Re KYC, Inactive, Dormant and CKYC process
• Execution of PIN printing and other BCP activities
• Obtain minimum satisfactory audit rating for the team
• Ensure and implement BOD & EOD controls on exception activities
• Generate ideas for new processes/initiatives. Participate in UAT. Robust checks in customer on-boarding process and drive DFNO
  

Required Experience

• A minimum of 2-3 years’ experience in retail banking with experience of AML/KYC and banking operations
• Sound knowledge of KYC, CKYC, Excel skills, AML and Retail account services guidelines
  

Education / Preferred Qualifications

• Minimum of graduation from recognized university
  

Core Competencies

• Processing with eye for detail, data accuracy and good typing skills
• Good interpersonal and excellent communication skills
• Effective control measures and governance standards
• Good attitude, aptitude towards fast adoption of new technology and digital lifestyle
• Good interpersonal & analytical skills
  

Technical Competencies

• KYC and AML controls
• Customer Relationship
• Retail Banking Operations
• Communication skills
• Digital strategy adoption
• Excel skills
  

Work Relationship

• Teamwork
• Stakeholder management
• Customer experience & joyful banking
  

Primary Location

Job

Schedule

Job Type

Job Posting