Assistant Manager/Executive - Technical Support (Drives & Automation)

Executive / AM – Technical Support (Drives & Automation)

About the Role

We are seeking enthusiastic and driven candidates to join our Technical Support team. You will be responsible for handling Drives & Automation product Application development/outdoor repair/Service/commissioning/installation activities and working within our sales departments. The role requires a proactive approach to building relationships and providing reliable solutions directly to our customers.

Role Location: Chakan

Responsibilities

• Service visit to customer site for commissioning of inverters.
• On line (Thro. Telephonic conversation) service support to customers / branch engineers on service / Commissioning of electronics.
• Onsite service of SEW’s electronics products and resolving the complete problem in time.
• Maintaining Service documentation for all Service conducted.
• First line of contact for Germany on information related to application & technical support of electronics products – (Jointly Manager D&A).
• Application engineering – Developing new application’s for complete drive management-(jointly Manager D&A).
• Assisting the repair department on Critical issue/ crisis situation.
• Technical support for switching cabinets through local vendors according to the customer requirement.
• Maintain the Service center and all the required tools, tackles, equipment in good working condition and timely maintenance/ calibration of the same.
• Training on & off the customer site and SEW employees on service and application development.
• Maintenance of Quality Manual System

Qualifications

• Education: BE/B.Tech - Electrical / Electronics / Mechatronics from reputed institute. (Other branches, please excuse)
• Experience: 2 to 5 years in field service role handling VFD, PLC, Servo Motors
• Essential Skills: Communication & Presentation Skills, Customer Relationship Management, Repairing Skills, Trouble Shooting Skills

Apply now! -