Jobs
Interviews
Genpact logo

Assistant Manager - Training Lead

0 years

5 - 7 Lacs

Posted:3 weeks ago| Platform: GlassDoor logo

Apply

Skills Required

training drive ai scaling technology cutting data support communication audits service learning development management reports excel tableau power certification lean sigma automation integrity purchasing kit

Work Mode

On-site

Job Type

Full Time

Job Description

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Assistant Manager, Quality Lead
In this role, you will be responsible to support businesses, manage knowledge effectively, Manage Quality Metric for the process, upskill of employees in terms of domain, provide industry trained resources at lower cost to business, creating & delivering modules on Communication Excellence & Customer Centric Behaviour.

Responsibilities
    Effectively manage and mentor a team responsible for diverse workflows, Quality channels, and stakeholders
    Work closely with Operation Team to provide feedback on quality.
    Conduct Quality meetings with the team to analyse errors.
    Guide and coach QAs to improve and sustain performance.
    Passionately tell the story of why Quality matters, build consensus, and inspire others to move fast on fixing problems
    Drive accountability with team leads and their teams to meet quality performance goals and ensure program standards are met on a week-over-week basis
    Assess and prioritize the top-quality issues affecting the teams in your office across all decision-making channels
    Drive investigation of highly sensitive issues affecting your office, working with teams and leaders across clients to understand what happened and why
    Stay connected with how our support ecosystem is evolving and help head off quality issues before they begin, as client’s products and communities change and grow
    Find creative workarounds for quality issues where our tools are the root cause, and a technical solution is not imminent.
    Actively re-review decision accuracy audits to ensure accuracy and alignment with quality process
    Manage investigations of escalations, to understand the root cause

Qualifications we seek in you
Minimum qualifications
    Any graduate /Post Graduate degree or equivalent with a solid academic record
    Relevant experience in the BPM/ Service Industry, with good experience in a Training/Quality, Learning & Development role, communication, and customer experience improvement programs
Preferred qualifications
    Demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.)
    Proven track record of collaborating with cross-functional groups to produce results
    Demonstrated ability to perform well in a rapidly changing and extremely global team
    Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is essential.
    Experience with Tableau/Power BI or other similar tools is a plus
    Excellent communication skills
    Strong critical thinking and exceptional problem-solving skills
    Proven track record of breaking down complex process and identifying key pain points to deliver business improvements at the regional or global level
    Passion for our mission of ensuring a world class support experience for our community
    Quality certification (e.g., Lean Six Sigma, TQM, etc.) a plus
    Project management certification (PMP, Prince2, etc.) is a plus

Why join Genpact?
    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
    Make an impact – Drive change for global enterprises and solve business challenges that matter
    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.


JobAssistant Manager

Primary LocationIndia-Hyderabad

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingAug 26, 2025, 2:10:49 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time

More Jobs at Genpact

Record To Report Manager

Chennai, Hyderabad, Kolkata

7 - 15 yrs
|

INR 7 - 12 Lacs

Record To Report Manager

Noida, Hyderabad

7 - 15 yrs
|

INR 10 - 14 Lacs

Php Full Stack Developer

Hyderabad

4 - 7 yrs
|

INR 9 - 16 Lacs

Senior .NET Fullstack Developer

Hyderabad

10 - 17 yrs
|

INR 22 - 27 Lacs

Process Associate- P&C Insurance

Gurugram, Haryana

Experience: Not specified

|

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Genpact logo
Genpact

Business Consulting and Services

New York NY

RecommendedJobs for You

Genpact logo

Assistant Manager - Training Lead

Genpact

hyderabad, telangana, india

Genpact logo

Assistant Manager - Training Lead

Genpact

Genpact logo

Assistant Manager - Training Lead

Genpact