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Vasantha Subaramanian Hospitals
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Assistant Manager - Telecommunication

Assistant Manager - Telecommunication

Vasantha Subaramanian Hospitals

10 - 15 years

|

3 - 6 Lacs

Posted:16 hours ago| Platform:

Apply

Skills Required

telecommunication inbound call centre telecom healthcare hospital bpo call centre international call center healthcare bpo voice process kpo inbound medical billing call centre management rcm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Manage daily operations of an Inbound Call Centre, ensuring efficient handling of customer queries and issues.
Oversee team performance, providing guidance and support to achieve targets and goals.
Develop and implement strategies to improve process efficiency, reduce attrition rates, and enhance overall customer satisfaction.
Collaborate with cross-functional teams to resolve complex issues related to telecommunications services.
Ensure compliance with regulatory requirements and industry standards in the healthcare BPO/Call Centre domain.

Desired Candidate Profile

10-15 years of experience in a similar role within the Telecom/ISP sector or Healthcare BPO/Call Centre domain.
Strong understanding of call center management principles, including staff supervision, training, and development.
Excellent communication skills for effective interaction with customers, colleagues, and stakeholders.
Ability to analyze data to identify trends and areas for improvement; strong analytical skills required.

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Vasantha Subaramanian Hospitals

Healthcare

Health City

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