Assistant Manager - Technical Support (Linux)

4+ years of hands-on Linux Application & System support experience.
Manage, monitor, and maintain all installed systems, servers, and infrastructure.Proactively ensure the highest levels of system uptime, performance, and reliability.Implement and maintain security, backup, and redundancy strategies.

Sinch

We reach every phone on earth. From the lifechanging to the timesaving, we're helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact on how billions of people engage with their favorite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale! More than 150,000 businesses, including many of the world's largest companies and mobile operators, use Sinch's advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinch's core values are Make it Happen, Dream Big, keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 60 different countries.

The essence of the role

System Administrator (Linux / Infrastructure)

• Own the Axiom platform

  - including day-to-day configuration, health checks, playbooks, reporting, troubleshooting and incident resolution & RCA mgmt.

• Build and maintain

  Axiom systems, lifecycle plan, log management, purging, alerting.

• Train and support users

  across global teams, ensuring strong adoption and a consistent experience.

• Continuously optimize

  usability and impact based on feedback, usage insights, and evolving business needs.
  • 4+ years of hands-on Linux Application & System support experience.
  • Manage, monitor, and maintain all installed systems, servers, and infrastructure.
  • Proactively ensure the highest levels of system uptime, performance, and reliability.
  • Implement and maintain

    security, backup, and redundancy strategies

    .
  • Liaise with clients, vendors, and internal IT teams for issue resolution and performance improvements.
  • Resolve support tickets through the ITSM portal and address technical queries as per defined SLAs and requirements.
  • Install, configure, and maintain

    operating systems

    ,

    application software

    , and

    system management tools

    .
  • Write and maintain

    automation scripts

    to enhance efficiency and reduce manual intervention.
  • Troubleshoot complex

    OS, network, and application-level issues

    .
  • Proven experience in

    Linux system administration

    (installation, configuration, troubleshooting).
  • Strong understanding of

    database management and monitoring

    - MySQL, MongoDB, Redis.
  • Experience with

    Nagios

    or other monitoring tools (configuration and alert setup preferred).
  • Solid understanding of

    network fundamentals

    - OSI layers, TCP/IP, routing, and switching.
  • Working knowledge of

    SQL

    and relational databases (MySQL, Oracle).
  • Hands-on experience with

    Redis Cluster

    configuration and support.
  • Scripting skills in

    Bash, Python

    , or similar languages (for automation and monitoring).

Who are you?

Being you at Sinch:

We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

We're proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, color, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Your life at Sinch:

Being a Sincher is all about learning and being in pursuit of new challenges. Working in offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you'll be reaching for the opportunities that match where you want to take your career. It's closer than you think.

It's time to chase the answers, chase the challenges and chase the dream.

Are you ready? Join us on our journey!