Assistant Manager / Team Leader - CRM

Key Roles & Responsibility :

Planning and supervising changes and managing the daily operations of customer service. Setting up and meeting performance goals and targets. Maintaining current knowledge of industry new developments, productions, and involvement in network.

• Recording statistics, performance levels and feedback of clients and preparing the reports. Motivating, coaching, and retaining staff as well as coordinating reward, bonus, and incentive scheme. Reviewing the staffs performance, determining training needs and scheduling training sessions. Responsible for the efficient functioning of CRM by ensuring that the Team attends to customer calls & Networking with the concerned departments to settle the query. Resolving escalations from other departments

• Responsible to monitor Key performance Indicators, Responsible for corrective and Preventive action

• Responsible to ensure Inspection and Correct response to the customer calls To liaison with major Corporates / Insurer for ID card issues, Claim related issues, Cashless authorizations, Endorsements and Renewal of policies.

• Retention of clients, Meeting key stakeholders for weekly/monthly/quarterly portfolio review Managerial & Behavioral Punctual, Drive for results, Decision Making skills, Excellent communication, customer service and interpersonal skills.

• Exceptional analytical and listening skills, Team Management, Functional, Excellent problem-solving and communication skills. Solid customer focus and should be able to operate well in teams.

• Good telephone manner, Ability to develop and motivate staff, Great confidence and an excellent business sense. Should be able to set, satisfy, and exceed targets.

Interested candidate can send their resume on roopa.kulkarni@mediassist.in

Or simply on Naukri.

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