Assistant Manager- SLA- IC ( Internal Contract) Co-Ordinator

Service Level Agreement IC(Internal Contract) Coordinator

Onshore SLA- IC(Internal Contract) Controls Coordinator

Responsibilities

• Service Level Agreement Coordinator
• Coordination of SLA (IC -Internal Contract) issuance in relationship with IC Factory Team, Banking Platform IT ISPL, Project Managers and the Beneficiaries
• Ability to work in an international environment
• Coordination of SLA (IC -Internal Contract) signature in relationship with onshore managers, beneficiaries and providers
• Make sure that the Legal documents delivery is compliant with the Project deliveries. Escalate blocking issues.
• Production of KPIs on SLAs (IC -Internal Contract)
• Scheduling, Preparing and leading Committee meetings.
• Co-ordinate with Legal and Compliance teams
• Adapt as per regulatory requirements.
• To initiate the contract once purchase or in house application is deployed.
• Once the SLA (IC -Internal Contract) is signed, ensure the service review is in place with beneficiaries and providers which includes KPIs, services etc
• Actively contributes to the overall governance of the SLA . (IC -Internal Contract)
• To manage the controls that are executed on SLA (IC -Internal Contract)

Coordination of SLA (IC -Internal Contract) issuance in relationship with IC Factory Team, Banking Platform IT Office, the Project Manager and the Beneficiaries

• 10 years of relevant working experience in SLA (IC -Internal Contract)
• Fluency in English both oral and written (mandatory)
• Ability to work in an international environment
• Knowledge of Legal documentation, Data Protection (GDPR), IT Security
• PPT, Excel also Power BI will be helpful

• Good communication with internal and onshore stakeholder Management.
• Thrives in collaborative environment with Customer-focused mindset.
• Teamwork and Initiative mindset

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Attention to detail / rigor

Client focused

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to manage a project

Ability to manage / facilitate a meeting, seminar, committee, training

Ability to set up relevant performance indicators

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 10 years

Other/Specific Qualifications

Legal experience or background is preferred on internal or external contract