Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in gurugram
>
SBI Card
>
Assistant Manager - RTO Operations Management

Assistant Manager - RTO Operations Management

SBI Card

3 - 7 years

4 - 8 Lacs

gurugram

Posted:None| Platform:

Apply

Skills Required

operational excellence compliance analytical wellness credit cards medical insurance rto fsi monitoring logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees

2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees

3. Dynamic, Inclusive and Diverse team culture

4. Gender Neutral Policy

5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits

6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for managing Delivery RTO operations and destruction workflows, ensuring all undelivered shipments are efficiently returned and disposed of as per compliance standards. I coordinate with logistics teams, oversee documentation processes, and implement environmentally conscious destruction protocols to maintain operational excellence.

Role Accountability

1. Manage the return of undelivered credit cards to the bank, ensuring compliance with regulatory requirements.

2. Coordinate with courier services, postal authorities, and internal stakeholders to facilitate the return process.

3. Track and monitor RTO rates, identifying areas for improvement and implementing process enhancements.

4. Ensure accurate and timely updating of card status in internal systems.

5. Oversee the destruction of expired, damaged, or obsolete credit cards, ensuring compliance with regulatory requirements.

6. Coordinate with destruction vendors and internal stakeholders to facilitate the destruction process.

7. Verify the destruction of cards, ensuring that all sensitive information is securely erased.

8. Maintain accurate records of destroyed cards, including certification of destruction.

9. Continuously review and improve RTO and destruction processes, identifying opportunities for efficiency gains and cost savings.

10. Collaborate with internal stakeholders to implement process enhancements and ensure compliance with regulatory requirements.

11. Track and analyze key performance indicators (KPIs) for RTO and destruction processes, including return rates, destruction volumes, and compliance metrics.

12. Provide regular reporting to management, highlighting trends, issues, and areas for improvement.

Measures of Success

1. Minimum of return of undelivered credit cards to the bank, ensuring compliance with regulatory requirements.

2. Coordinate with courier services, postal authorities, and internal stakeholders to facilitate the return process.

3. Track and monitor RTO rates, identifying areas for improvement and implementing process enhancements.

4. Ensure accurate and timely updating of card status in internal systems

5. Destruction process should be online, Also Maintain accurate records of destroyed cards, including certification of destruction.

6. Zero Error is destruction process.

Technical Skills / Experience / Certifications

1. Understanding of CEMS - embossing systems

2. Understanding of card personalization technology and vendors Management

Competencies critical to the role

1. Analytical Ability

2. Aptitude to respond to challenging and ambiguous environment

3. Ability to synergies capabilities across functions to achieve common goals

More Jobs at SBI Card

Assistant Manager - Agency Management, Recoveries West

Ahmedabad, Gujarat, India

5 - 8 yrs

Salary: Not disclosed

Deputy Manager - Agency Management (Recoveries)

Ahmedabad, Gujarat, India

5 - 8 yrs

Salary: Not disclosed

Assistant Manager - Closing & Reporting

Gurugram

2 - 6 yrs

INR 3 - 7 Lacs

Assistant Manager - Walk in desk & BO Support

Gurugram

3 - 5 yrs

INR 2 - 5 Lacs

Senior Manager - Enterprise Risk Management

Gurugram

4 - 8 yrs

INR 13 - 18 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

SBI Card

Financial Services

New Delhi

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Assistant Manager - RTO Operations Management