Assistant Manager - People Operations

• Managing a team of 10- 15 people.
• Responsible to deliver on Service Level Agreements.
• Good understanding of the US HRO and Pre Payroll Activites.
• Managing a team engaged in transaction processing and query resolution through a case management tool.
• Able to provide guidance and lead the teams.
• Performance management- succession planning for business units.
• Employee Engagement and Initiatives- Improve Morale and productivity.
• Employee Retention-Strategies to improve employee retention.
• Training & development-training need analysis based on the appraisal and training coordination.
• Works closely with transition team and ensure implementation of HR projects.
• Responsible for data integrity in HR systems.
• Implements best practices and supports the delivery of HR processes at the business unit / area.
• Identifies gaps, proposes and implement changes necessary to cover risks.
• Acts as the performance improvement driver and provokes positive changes in the people management.
• Works to improve the team s overall performance and embraces a collaborative approach.
• Supports leadership in helping to build a unified team mind set.
• Engages in professional development to continuously grow in profession and remain current.
• Strong interpersonal people management skills & client management skills.
• Strong decision-making skill, ability to think strategically and translate strategy into action plans.
• Ability to coach & develop people.
• Quality Focus: Knowledge & implementation of Quality tools & techniques (Six Sigma, Lean) for process improvement.
• Provides performance management guidance to line management.
• Partners effectively with HR COE and Onshore teams to ensure customer groups receive the necessary services and support.
• Prepare team goals and ensure they are we'll communicated and followe'd by the team.
• Performance management- succession planning for business units.
• Employee Retention-Strategies to improve employee retention.
• Thorough understanding of planning, forecasting & scheduling to meet SLAs, Delivery and adherence to the SOW defined parameters.
• Provide functional support and direction to the Team Leaders and Team members.
• Responds to all requests and communications in a timely and thorough manner.
• Interacts and creates dashboard for onshore partners on regular basis.

• Ready to work in EST or PST shift including weekends

Must have skills

• HRO Domain
• Client Management
• Team Management
• Lean Certified

Good to have skills

• Green Belt Certified
• UKG

Qualifications

• Graduation in Any Degree
• Prior Experience in Hire to Retire Domain