Assistant Manager - Operations

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.Minimum 2 years in a Team Leader capacity with demonstrated people management skills and proven ability to coach for performance and influence peers-Strong in English - verbal, written communication and interpersonal skills- Strong sense of customer service excellence through previous customer facing role/s is highly desired - Self-driven and motivatedDesired Skills- Prior exposure in an Insurance Claims Handling voice process would be desirable- Excellent Communication Skills- Excellent Soft Skills- Proficient in MS-Office suite- Strong sense of customer service excellence through previous customer facing role/s is highly desired - Self-driven and motivated- Demonstrable evidence of initiative and collaboration in implementing process improvements and solving problems which have delivered commercial value or customer benefits;- Able to effectively lead and manage change within the team- Experience supporting an Australian client desirable

Qualifications

Bachelor's degree in any streamIn leader role on papers