Assistant Manager - Operations (OEU) Bhiwandi

Position: Assistant Manager - Operations

Purpose

• Key Responsibilities
  

Responsibilities

Operational

• Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre outbound operations
• Monitor the daily in scan and out scan of shipments and related paperwork
• Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
• Distribute pickups among the team and ensure timely pickups from regular customers as per the agreed cut-off times
• Reduce nil pickup wastages among regular pickup clients through feedbacks, visits to clients, telephonic interaction & overall monitoring of staff wise productivity
• Ensure correctness of cash sale bookings in terms of pick up address, pickup times etc; Report pickup exceptions to Customer Service /Sales as feedback
• Ensure timely and correct data capture for all pickups
• Ensure timely deposit of the cash sales amount collected to accounts
• Ensure timely connection of outbound loads onto hubs /warehouse to enable delivery commitments
• Monitor and review operations processes on sorting and bagging of shipments
• Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff
• Audit of AWBs (Air Way Bills) to detect AWB filling errors and data entry errors for improvement
• Monitor Net Service Levels and take corrective actions, if any
• Support sales in bills distribution & collections
• Ensure safe handling of all shipments at the service center; Handle security exceptions in the service center along with the security team
• Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally
• Ensure adequate manning in terms for full-time employees, PDAs etc
• Generate and maintain MIS related to the service center
• Auto sorter productivity : To ensure auto sorter productivity per hrs and MP efficency.
  

People

• Provide direction, guidance and support to employees to help them discharge their duties effectively
• Key Result Areas and Key Performance Indicators
  

• Regular pickups
• Cash pickups)
• Timely connectivity of outbound loads to the Hub (% compliance)
• Ensure accuracy in data capture (% compliance)
• Achievement of target NPS Scores for the service center

• AWBs/ outbound FTE

• Adherence to Performance Management system timelines and guidelines
  

Eligibility

• Not in active PIP or under disciplinary action.
• Minimum educational qualification graduation in any stream.