Assistant Manager - Operations

About the Role

We are looking for a dynamic and organized Assistant Manager (Operations) to join our team at Kiyado Innovations LLP. The ideal candidate will bridge the gap between clients and our technical team (Developers ), ensuring projects are delivered on time and meet quality standards.

You will play a pivotal role in managing project lifecycles, monitoring team performance, and handling general operational/HR tasks to ensure a smooth work environment.

Key Responsibilities

1. Project Management & Delivery

• Plan, schedule, and oversee the execution of Website and Web Application projects from start to finish.
• Assign tasks to Developers monitor their daily progress and job performance.
• Coordinate with outsourcing partners for specific development requirements to ensure seamless integration.
• Ensure all projects adhere to strict timelines and meet Company KPIs.

2. Client Relations & Handovers

• Act as the primary Point of Contact (POC) for clients, managing expectations and updates.
• Conduct final project handovers and provide comprehensive product demos (training clients on how to use their websites/apps).
• Address client queries and troubleshoot issues during the project lifecycle.

3. Operational & HR Support

• Manage internal team operations, including tracking attendance and leave records.
• Organize employee engagement activities and team entertainment events to maintain high morale.
• Act as a bridge between management and staff regarding operational requirements.

Requirements & Qualifications

• Education: MBA Graduates are preferred. (Exceptions made for candidates with strong relevant experience).
• Experience: Minimum 1 year of proven experience as a Project Coordinator or in a similar management role within the IT sector
• Technical Skills:
• Must have hands-on experience with Project Management Tools (e.g., Jira, Trello, Asana, ClickUp, or similar).
• Understanding of the Web Development lifecycle and SEO basics.
• Soft Skills:
• Excellent client handling and communication skills (English preferred).
• Strong leadership capabilities to drive team performance.
• Highly organized with an ability to multitask.

Working Conditions

• This is a strictly On-site role based at Hilite Business Park, Kozhikode.
• No Work From Home option is available.

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person