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Assistant Manager - Operation

Assistant Manager - Operation

Smart Infovision

3 - 5 years

3 - 5 Lacs

Noida

Posted:1 week ago| Platform:

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Skills Required

Customer Experience Management IVR System Optimization Team Management Process Improvement Performance Tracking Training & Development Training Management Product Training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Assistant Manager Key Responsibilities: Team Management: Lead and supervise the customer support team to ensure high performance. IVR System Optimization: Monitor and improve IVR call flows for better customer experience. Performance Tracking: Analyze key metrics like Average Handle Time (AHT) and First Call Resolution (FCR) . Training & Development: Coach team members on IVR handling and customer service best practices. Customer Experience Management: Address escalations and improve resolution times. Workforce Planning: Forecast staffing needs based on call volume trends. Process Improvement: Implement strategies to enhance IVR efficiency and reduce customer wait times. Stakeholder Communication: Coordinate with internal teams for seamless operations. Technology Utilization: Leverage IVR and AI tools to optimize customer interactions. Perks and benefits Competitive salary with attractive incentives. Career growth opportunities. Training and skill development programs. Health and wellness benefits. If you are an energetic and ambitious professional looking to grow in a dynamic sales role, we encourage you to apply! We look forward to hearing from you!

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Assistant Manager - Operation

Noida

3.0 - 5.0 yrs

INR 3 - 5 Lacs

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Smart Infovision

www.smartinfovision.com

Information Technology

Tech City

50-100 Employees

3 Jobs

Key People

John Doe

CEO
Jane Smith

CTO
Mark Johnson

COO

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Assistant Manager - Operation

Experience & Salary

Skills Required

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