Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in gurugram
>
EY
>
Assistant Manager - Markets -CBS - C&I - MAT - Solution Activation

Assistant Manager - Markets -CBS - C&I - MAT - Solution Activation

3 - 6 years

16 - 20 Lacs

gurugram

Posted:2 weeks ago| Platform:

Apply

Skills Required

cbs crm systems pr c data analysis power bi visualization tools service delivery stakeholder management design legal data analysis and visualization agile crm customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your key responsibilities

Technical Excellence

Lead the design, implementation, and continuous improvement of the Client Experience (CX) program, including Voice of the Client (VoC) initiatives.Utilize digital tools such as CX LENS to capture, analyze, and report on client feedback across the engagement lifecycle.Translate client insights into actionable strategies that enhance service delivery, client satisfaction, and loyalty.Collaborate with account and engagement teams to initiate client feedback activities, including setting up interviews and surveysDevelop and maintain dashboards, scorecards, and reports that track CX metrics (e.g.,CX Score - Program Strength, Client Feedback Score).Ensure alignment of CX initiatives with global strategy and business objectives.

Skills and attributes

To qualify for the role you must have
Qualification

Bachelors or Masters degree
Strong understanding of client-centric strategies and customer experience frameworks.Excellent communication and stakeholder management skills.Ability to work cross-functionally and influence without authority.Proficiency in data analysis and visualization tools (e.g., Power BI, Excel)

Experience

Proven track record of managing feedback programs and driving measurable improvements in client satisfaction.
Experience working in professional services, consulting is preferred.Familiarity with digital CX platforms and CRM systems.Demonstrated passion for delivering exceptional client service and building long-term relationships.Strong organizational skills with the ability to manage multiple priorities in a fast-paced, matrixed environment.Analytical mindset with the ability to derive insights from qualitative and quantitative data.

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain postivie energy, while being adaptable and creative in their approach.

More Jobs at EY

Core Audit Manager- Bangalore

Chennai, Bengaluru

5 - 8 yrs

INR 20 - 32 Lacs

UK Payroll - Senior

Bengaluru

4 - 8 yrs

INR 3 - 8 Lacs

UK Payroll- Advanced Analyst

Bengaluru

2 - 4 yrs

INR 1 - 5 Lacs

Associate - SaT - TMT - SaT - TCF - Transaction Diligence - New Delhi

Delhi

Experience: Not specified

Salary: Not disclosed

Executive - Assurance - CHS - ASU - Audit - Audit Services - Ahmedabad

Ahmedabad, Gujarat

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your C Skills

Practice C coding challenges to boost your skills

Start Practicing C Now

Professional Services

London

Login to

Please Verify Your Phone or Email

Confirm Action

Assistant Manager - Markets -CBS - C&I - MAT - Solution Activation