Assistant Manager-Learning & Development

Key Responsibilities

• Conduct regular assessments to identify training needs across different departments and job roles.
• Collaborate with department heads and senior management to determine skill gaps and training priorities.
• Use performance metrics, employee feedback, and industry trends to inform training programs.
  

Program Design And Implementation

• Develop and customize training programs that align with the hotel’s service standards, operational procedures, and strategic goals.
• Design engaging and interactive training materials, workshops, and learning modules.
• Create and maintain training manuals, learning courses, and job aids to support employee learning.
  

Facilitation And Training Delivery

• Lead and facilitate training sessions, workshops, and seminars to ensure effective knowledge transfer.
• Employ a variety of training techniques, including on-the-job training, simulations, role-playing, and digital learning tools.
• Ensure training sessions are inclusive, engaging, and adaptable to different learning styles.
  

Onboarding And Orientation

• Oversee the onboarding and orientation programs for new hires to ensure they are integrated into the hotel culture and equipped for success.
• Design comprehensive orientation schedules and training plans for new employees.
• Monitor the progress of new employees during their probation period and provide additional support as needed.
  

Performance Evaluation And Feedback

• Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics.
• Collect feedback from participants and adjust training content and delivery methods accordingly.
• Provide post-training support and coaching to help employees apply new skills in their roles.
  

Continuous Improvement And Innovation

• Stay current with industry trends, best practices, and technological advancements in training and development.
• Regularly update and revise training programs to reflect new procedures, regulations, or service standards.