Assistant Manager Key Accounts _ FSD

Job Summary:

The Assistant Manager Key Accounts- FSD\HORECA is responsible for managing and developing strategic relationships with key customers in the hospitality sector, including hotels, restaurants, cafs, and catering companies. The role involves driving sales growth, ensuring customer satisfaction, and achieving revenue and margin targets in the HORECA channel.

Key Responsibilities:

• Account Management:

• Develop and maintain strong, long-term relationships with key HORECA accounts.
  
• Understand client needs, industry trends, and business objectives to offer tailored solutions.
  

• Sales & Revenue Growth:

• Achieve sales targets and KPIs for the assigned territory or portfolio.
  
• Identify opportunities for up-selling, cross-selling, and category expansion.
  

• Customer Support:

• Act as the main point of contact for key clients, resolving issues promptly and efficiently.
  
• Ensure excellent customer service and satisfaction through regular interactions and follow-ups.
  

• Business Development:

• Prospect and onboard new HORECA clients to expand market coverage.
  
• Conduct market research and competitor analysis to identify trends and opportunities.
  

• Contract & Negotiation:

• Negotiate pricing, terms, and contracts in line with company policies and profit goals.
  
• Monitor compliance with agreed terms and resolve any disputes or challenges.
  

• Collaboration & Coordination:

• Work closely with internal teams (e.g., marketing, logistics, finance) to ensure timely delivery, promotions, and support.
  
• Coordinate product launches, sampling, and promotional activities within HORECA channels.
  

• Reporting & Analysis:

• Prepare periodic sales reports, forecasts, and performance reviews.
  
• Analyze sales data and account performance to inform strategy and improve results.
  

Qualifications:

• Masters degree in Business Administration, Sales, Marketing, or related field.
  
• 35 years of experience in Key Account Management, preferably within the HORECA, FMCG, or food & beverage industry.
  
• Proven track record of achieving sales targets and managing strategic accounts.
  

Key Skills:

• Strong communication and interpersonal skills.
  
• Excellent negotiation and presentation abilities.
  
• Commercial acumen and strategic thinking.
  
• Strong analytical and problem-solving skills.
  
• Self-motivated and results-driven.
  
• Ability to work under pressure and manage multiple priorities.
  

Preferred:

• Knowledge of HORECA/FSD market dynamics and distribution networks.
  
• Experience with CRM systems and sales reporting tools.
  
• Willingness to travel locally/regionally.