Job Summary: The Assistant Manager Key Accounts- FSD\HORECA is responsible for managing and developing strategic relationships with key customers in the hospitality sector, including hotels, restaurants, cafs, and catering companies. The role involves driving sales growth, ensuring customer satisfaction, and achieving revenue and margin targets in the HORECA channel. Key Responsibilities: Account Management: Develop and maintain strong, long-term relationships with key HORECA accounts. Understand client needs, industry trends, and business objectives to offer tailored solutions. Sales & Revenue Growth: Achieve sales targets and KPIs for the assigned territory or portfolio. Identify opportunities for up-selling, cross-selling, and category expansion. Customer Support: Act as the main point of contact for key clients, resolving issues promptly and efficiently. Ensure excellent customer service and satisfaction through regular interactions and follow-ups. Business Development: Prospect and onboard new HORECA clients to expand market coverage. Conduct market research and competitor analysis to identify trends and opportunities. Contract & Negotiation: Negotiate pricing, terms, and contracts in line with company policies and profit goals. Monitor compliance with agreed terms and resolve any disputes or challenges. Collaboration & Coordination: Work closely with internal teams (e.g., marketing, logistics, finance) to ensure timely delivery, promotions, and support. Coordinate product launches, sampling, and promotional activities within HORECA channels. Reporting & Analysis: Prepare periodic sales reports, forecasts, and performance reviews. Analyze sales data and account performance to inform strategy and improve results. Qualifications: Masters degree in Business Administration, Sales, Marketing, or related field. 35 years of experience in Key Account Management, preferably within the HORECA, FMCG, or food & beverage industry. Proven track record of achieving sales targets and managing strategic accounts. Key Skills: Strong communication and interpersonal skills. Excellent negotiation and presentation abilities. Commercial acumen and strategic thinking. Strong analytical and problem-solving skills. Self-motivated and results-driven. Ability to work under pressure and manage multiple priorities. Preferred: Knowledge of HORECA/FSD market dynamics and distribution networks. Experience with CRM systems and sales reporting tools. Willingness to travel locally/regionally.
Key Responsibilities: Notice Tracker Maintenance : Maintain and monitor the notice tracker for timely follow-up. Ensure timely responses to all notices by tracking and adhering to due dates. License Compliance Management : Ensure compliance with licenses such as Advance License, EPCG, and other relevant regulations. Handle processes like license extensions, EODC (Export Obligation Discharge Certificate), bond discharge, and issuance of new licenses. Return/ Application Filing : Oversee the filing of various returns and applications, including but not limited to RoDTEP return and AEO (Authorized Economic Operator) certification. Review of Show-Cause / Demand Notices : Review and evaluate show-cause or demand notices from authorities. Coordinate with internal stakeholders to prepare timely and accurate replies. Liaison with External Consultants and Counsels : Act as the point of contact for external consultants and legal counsels for responses to notices or appearance in hearings. Ensure the seamless communication between internal and external parties for legal matters. High Court Petitions : Liaise with counsel for filing petitions at the High Court level regarding matters pertaining to indirect taxes. Interaction with Regulatory Authorities : Maintain regular interaction with authorities such as Customs, Directorate General of Foreign Trade (DGFT), and PRC (Public Relations Council) to stay updated on regulations and resolve any issues. Preparation of Position Papers : Prepare position papers on relevant matters and consult with external consultants to ensure compliance and risk mitigation. Monthly Customs Updates : Prepare and present monthly updates on customs matters for management, ensuring all stakeholders are informed of relevant changes, developments, and risks. Skills and Qualifications: In-depth knowledge of customs laws, import/export compliance, and indirect taxes. Ability to manage relationships with external legal and regulatory bodies. Strong communication and interpersonal skills for effective liaison with consultants, counsels, and authorities. Excellent organizational skills with an ability to prioritize tasks and meet deadlines. Proficiency in Microsoft Office, SAP/BI and relevant customs-related software. Desired Experience : Minimum 8 - 10 years of experience in a compliance or customs-related role. Experience with legal proceedings related to indirect taxes is a plus.